Withee Tire LLC — Local services in Withee

This business does not stand behind their work nor damage they inflict! Be cautious and/or avoid.

My complaint originated with a service for new tires which was scheduled and completed on September 16, 2020. I originally called Withee Tire for a price comparison on new tires for my 2018 Ford F-150 with 50,000 miles.

The service was completed in a timely manner however the problems started immediately as I pulled away from the shop as all 4 of the tire pressure sensors were alarming on low tire pressure, I pulled forward, exited the truck, and flagged down a technician. After some YouTube videos and 20 minutes, all of the sensors were reset and I was on the road. It was frustrating that this was not noted at the time the truck was pulled out of the shop and the fact that it was returned in this condition was strange to say the least. Upon returning home and hooking up our camper for a long weekend trip (which I’m now in a rush to get down the road) I noticed one of the wheels had several chips in the chrome finish on the outer lip of the wheel (where the tire would meet the wheel), upon further inspection I noted that all 4 of the wheels had several chips around each. I immediately called the tire shop and spoke with the manager indicating what I had observed and he requested I stop in so they can confirm what I was describing; I told him I was pushed for time as we needed to depart for our trip and I would stop in on the following Monday (the service was performed on Wednesday). It’s worth noting at this point I was not given any indication a visit on Monday would be an issue as they promised to make it right once they were able to confirm the damage (worth noting as this becomes a point of contention later).

Long story short and a character limit, over the next 3 months and no less than 12 calls we discussed options on how to repair the damaged wheels. I wanted to be reasonable and wasn’t pushing for full replacement but I did want the factory wheels to look as close to a “new” condition as possible, certainly in the condition they were when I arrived; I didn’t think that was out of line. A quick search confirmed the OEM wheels are $700 each and similar aftermarket are $450. It was a mistake not to push for full replacement at this point. The shop manager offered a few suggestions but nothing ended up being a good solution.

Every time I’d talk with the shop manager he’d ask, “what do you want” to which I’d respond “I want my wheels to look like they did when I brought my truck in”, obviously too vague however I was still trying to find a reasonable solution. So we continued to bounce ideas and I continued to call to see what other options existed. Once it became evident there was not easy or cost effective solution I called and our last exchange was my request for $750 to cover the damage as it will likely impact my trade-in or resale value. I believe the exact response was “that ain’t gonna happen”. In exchange, he offered a $200 in-store credit which I found laughable given it’s their shop that damaged my vehicle in the first place now I’m supposed to go there for some other service or goods? I’m not comfortable with that offer. To further add insult was the comment made by the manager that because I didn’t return the truck the same day the service was completed they couldn’t confirm I didn’t do the damage on my own! Really? You mean beat the hell out of a truck that’s less than 2 years old and some how damage each wheel in a similar way without any other damage present? And the final middle finger I got was the comment that it couldn’t have been that important to me if I couldn’t have returned the same day to have the truck inspected! Possibly a fair point but I hadn’t been given any indication it would be an issue or I certainly would...

Good genuinely honest people work here! Long story short was on my way from green bay to visit family in st paul and about halfway there my CV axle started coming loose on the highway. Closest repair shop was witthe llc so I called and told them the situation. They said they could help me imediatly and even offered a tow. Upon arriving a technician had my car on the a lift and personally showed me the problem within 5 minutes. He told me what needed to be done and what it would cost to repair. Even though I told them I was willing to pay them to do the repairs, I ended up having to pay nothing because after he showed me what was wrong. I also told him I could fix it myself so they allowed me to borrow the tools. I was back on the road in less than an hour and made it to st paul safely. It just goes to show, Withee Llc is not out to take advantage of the avarage person that has no other option because their car breaks down just to make an extra buck. Sadly most auto repair shops do these days. If I lived in this town I would trust them to work on my car or truck any given day and I recommend them to...

My boyfriend worked there and was treated very poorly. They refuse to give him his last check because they feel "He doesn't deserve it." While I was returning his uniforms the receptionist decided to bad mouth him to me, extremely unprofessional! They had also hired a friend of mine and had him work for half a day and then sent him home. They would tell him to come in one day and then later tell him not too. This went on for 2-3 weeks without him working a single day. Employment is very unpredictable and unreliable. I wouldn't recommend this place for...