Wortham Air Conditioning — Local services in Wortham

We have used this company a few times, however this last time didn't quite go as well. Bonnie, the woman that answers the phone & I believe dispatches the technicians is SUPER RUDE. Customer service is NOT her strong suit, if I'm being honest, she shouldn't be left to talk to any clientele, she will definitely drive business away. I only have one star, because I had to to leave a review, she yelled, was rude and ended up hanging up. Definitely needs to be trained in THIS decade on customer service skills and de-escalation. As a quality assurance professional, I was shocked at her behavior and lack of gumption concerning her manners and her employers clients. I am assuming calls are NOT recorded. David the owner, needs to definitely put her on some remedial probation until she learns how to address the public. They have DEFINITELY lost our business and I will make sure nothing good is said about the service they provided & Bonnie's bad mouth and HORRIBLE attitude. Do not use...

This review is from a good friend of mine, Quinton Bullock, he's 68 years old and does not have a google account so he asked me to post this on his behalf.

“I don't do many reviews of any kind, but I have to give a shout out to Ms. Bonnie Hughes (Office Coordinator), Mr. Ignacio Graham (Service Technician), Mr. Buddy Barco - Sanchez (Install lead), and Mr. David Aviles (general Manager) at Wortham Air. During a difficult time my ac went completely out so l contacted them. They showed up when they said they would, they were very professional, and did a excellent job in a shorter amount of time then they estimated. The price was fair and just what they said it would be with no last minute add ons or extras. I'm only giving 5 stars because I cant give 6. I can’t say enough about them and their service and would recommend anyone needing heating or Ac work to use Wortham Air. Feel free to get my contact from them if you would like to hear anything more about my...

I have used them before with no issues. However, this time was different. I had spoken with 2 different people the day I requested service. Both had told me 2 days, not an issue as it is peak season. I called back on the 2nd day and was told no it would be 2 weeks. How did it go from 2 days to 2 weeks? I can see an extra day or 2 maybe. I have also found out that people who had work orders turned in after mine had already been seen and parts ordered. I believe that my initial assessment did not seem to be an expensive repair so I was pushed off until later...but I have no proof of that. I found a company that was here when they said they would be, assessed the situation and unfortunately found problems I could not see. They ordered the parts and installed a brand new system before this company could even come out to assess the problem.

And no, I will not be calling the office to discuss the situation. You had time to discuss it when I was attempting to get a...