Smith Tire — Local services in Yale

The work has always been pretty quality work but the last two times I’ve gone in there I’ve stated an issue, been given a quote , and then had extra things done without any phone calls made to myself or any notice that it was being done making my bill about one to $200 more expensive than originally quoted. In my most recent experience the condition of my breaks was over exaggerated and was told that a $400 part needed put in. Even told to put the car in neutral at stop signs if I took it home because the brakes wouldn’t hold to keep the car still. After refusing further work and driving it home we learned that to be untrue and that the brakes really just needed bled again. Communication was terrible, and it felt like they didn’t care whether the car worked as long as the...

Went in for an oil change and to run a diagnostic on my check engine light, I knew it was because the gas cap wasn't on securely. They wrote up and estimate of 700 plus dollars for a purge valve and other unnecessary repairs. I paid for the oil change and politely refused to be taken . I hear they do it frequently. I'll take my...

Took 2 tires in I bought online for mounting and balancing, plus had the rear tires rotated to the front. Staff was super attentive to my questions and concerns. They even washed all the gravel and mud out of the wheels that were just getting a rotate. Price was...