Bayberry Hills Golf Course — Local services in Yarmouth

If I had to use one word to accurately describe my golfing experience at Bayberry Hills Golf Course, that word would be “despicable.”

On June 22nd, 2021, I had a 7:07 am tee time with my father-in-law, brother-in-law, and 14 year old nephew. My father-in-law, who is a well respected local figure, is physically disabled. Because of his condition, he uses a rolling walker for his mobility.

When we checked-in at the Pro Shop, the receptionist proceeded to tell us that my father-in-law would not be able to participate because he didn’t have a bag of clubs with him. We explained that he is incapable of playing, however we would have no problem paying the additional green fees so that he can enjoy watching his family play golf. Her response: “That’s the rule. He can’t play.”

That was red flag #1.

After convincing the receptionist AND paying the additional green fees, she allowed the four of us to proceed with our scheduled tee time. We were met by the starter named Ken to pick up our golf carts who was condescending from the start. I came to play golf with my family, and not get insulted by a stranger.

That was red flag #2.

As we got to hole #4, we noticed that the group of golfers behind us caught up to us, and had to wait for us to complete our round of play. At the rate of play that they were performing, the logical thing for us to do was to let them play through so that we wouldn’t hold them up.

As the group approached us, the class acts in the first golf cart drive by my father-in-law giving him the stink eye while another fellow gives him the middle finger. A second golf cart drives by where a middle aged man with a white mustache decides to drop a few f-bombs and some other obscenities in front of all of us.

That was red flag #3.

So in a nutshell, it was despicable.

If poor customer service, rude patrons, and the complete opposite of a professionally run establishment is your thing, then...

I agree with all of the reviews in terms of the absolutely terrible people working here and their condescending and arrogant attitudes, including their members

Myself and 3 other friends played here today and all of us played golf in college and are now about 4-8 handicaps (tragic dropped from our college days but whatever) and the ranger was pushing our pace of play more than anything I have ever seen in my time golfing at any public OR the many private courses We have been members of in the past

Before we even got out to start on 1, we overheard a few people in the clubhouse (presumably members) mumble under their breath “here come the weekend warriors” without having any idea about us Myself or the capabilities of our game, meanwhile they proceeded to top all 4 of their tee shots and barely make their shots beyond the red tees….

The rangers constantly profile the players that are not regulars as we were followed almost the entire round even though we finished about 38 minutes under the expected 4 hours for 18 holes

Huge issue for this course and it’s truly unacceptable to treat players that are nowhere near holding others up that way.

I actually will come back here because I probably won’t rest until I personally beat all their...

Unfortunately, our experience at the course started off on the wrong foot due to the front desk staff. The woman checking us in — I believe her name was Barb — was extremely rude and dismissive from the moment we arrived. We were polite and simply trying to confirm our tee time, but she acted as if we were a burden. She was very belittling and carried a condescending tone throughout the interaction as well. It honestly felt like we were unwelcome guests instead of paying customers.

The course itself may be great, but first impressions matter, and her attitude set a really negative tone for the day. It’s disappointing when customer-facing staff behave like they don’t want to be there or treat guests with so little courtesy. I hope management sees this and takes steps to ensure a better check-in experience in the future.

Even more frustrating, this is the second year in a row we’ve had a similar experience during our vacation week at a course we love. It’s become a pattern, and not one that reflects well on the course or its staff. We’ll be writing a letter to the Town of Yarmouth — who owns the course — to share our concerns and hopefully push for improvements...