Siskiyou Plumbing & Electrical — Local services in Yreka

So check this out. The older plumber, Rick, serviced our previous residence the day before last. The current residents moved in halfway through the month, while we moved out, with the agreement through our rental agency that we had until the end of the month to get the last of our things out of the garage. Apparently, at some point while servicing our previous residence, he asked the new residents if he could take our bee hive with honey in it and the extractor for the honey from the garage. These were literally the only items of value that we had left behind. The new resident said that he did not give permission, but Rick claims he did and took both items home with him, in his company truck. Yesterday, the last day of the month, we went to retrieve everything from our old place, including the hive and extractor and the new resident informed us of the plumber taking these items. That’s a $1000 + worth of equipment. So I call today to ask nicely if it could be returned. The young lady on the phone INSISTS she knows FOR A FACT that the plumber wouldn’t take anything without permission. I told her while that may be true, which of course it isn't because she was not there to observe what happened, it wasn’t the current resident’s permission to give and that obviously Rick knew it wasn’t theirs, since he’s asking to take it. No one would ask to take something from someone’s house that their servicing - that’s just weird. “Oh that’s a nice microwave. Can I have it?” No. He KNEW it wasn’t his to give away. And not just that, it’s weird to take property from a residence you are servicing. It leaves the company you work for liable and is also super unprofessional and puts the person you are rendering services to in a really awkward position, especially with it not even being his property. It's almost like a quid pro quo situation for the resident. Also, why was he in the garage? The services he was providing were located in the shower of the bathroom. There was no reason to be in the garage. Anyway, she tells me that Rick wants to leave it ON THE CURB at the old residence and “doesn’t want to get involved” by delivering it to our new residence. I said, "are you kidding me? He involved himself when he took MY property without MY permission." And then asked her, “ok, so I work 7-5pm. If that $1000 piece of equipment gets stolen off of the curb, who is liable for it?” She then had another older woman talk to me, who defended both the plumber and the girl who was pretty much yelling at me defending Rick. She asked me who lived at the old place now and I said I don’t know their names - they would need to contact Lenita Higgs, our previous landlord. So she said “we will do that and call you back” and hung up. I could not believe that I did not receive an apology or explanation that made sense. I could not believe that a plumber would take advantage of a person whom he was rendering services to. I wonder what other things he is taking from other houses? I would NOT want this man in my home. I will not be using them ever again. Their lack of professionalism, ethics, and customer service has forever lost our business and anyone else that I tell about this situation - because believe me, when I tell people this story they CANNOT BELIEVE this happened and that not one person running a business took responsibility or apologized. We got our equipment back, but honestly, this all could have ended a lot better had they responded to my completely reasonable request with anything but excuses and defensiveness. Oh, and Rick was a total jerk to my SO when delivering OUR property back to him. What a piece of work. Oh, kicker - he didn't even fix the shower of the old residence. Now he has to go back there. That will be a fun trip for all. I feel sorry for the new resident and anyone else who comes into contact with this business....

If I could give this company a 0 I would. Do NOT recommend. My fiancé and I have one vehicle and he had to go home early from work to lessen the chance for overtime our landlord would have to pay. It was a one man job and my fiancé was there at 4 to let the guy in to fix a leaky tub. The bottom drain had to be replaced as the seal was non existent. After an hour he calls another guy over who just sat in the bathroom cracking jokes, essentially to be paid for nothing. I got off work at 5 and started walking home and at about 5:15 my fiancé texted me and said they left and he'd come pick me up. Now they are trying to charge my landlord for over an hours worth of overtime. She is a wonderful landlord and no one deserves to be taken advantage of. They lied about the time they spent and it never should've taken over an hour and the second guy was never needed. Look out, these people will take you for your...

Never again, I called to get the most accurate quote possible as I was having work done at a home where I was not personally going to be present however my renters would be. If I could give 0 stars and post I would. they lied about how long they were there, they lied about "needing" a second person. Stating that there is no way they were lying that it MUST be my renters (whom have ABSOLUTELY nothing to gain or lose by lying) Charged me more than double than what I was expecting based on the conversation. needless to say I will NEVER recommend or use them again! Goes to show that yes (said employee) you can have HORRIBLE customer service and Practices in a small community and still have an...