The Old Warehouse Furniture & Auction — Local services in Zillah

I recently won an almost $300 bid on bookshelf on their online auction and it did not have all the parts. I’ve emailed and called countless times trying to figure out how to find the missing pieces (cannot be built with only 2/5 side pieces) or what can be done. After finally receiving a response that they “personally” can promise all pieces were there on pick up (nothing was bundled together, laid out loosely on a blanket upon pickup) they refuse to offered a refund or even any solution because it’d been “too long”. I won the bid in June and then started attempting to build in August, reached out starting August 8th multiple times for responses throughout the month to be told on August 27th no refund will be given due to “the lapse in time”. I find this complete unacceptable and terrible customer service. How can you provide online auctions with no promise or guarantee the item is complete? If I could rate 0 stars I would, both customer service and business practices are terrible. Extremely frustrated and unhappy with my experience. Attached is a picture of the instruction that shows they did not know if all pieces were attached but still sold the...

Do not bother going for the auction! The new owners apparently do not understand that auctions are not always big winners for the house. After traveling 2 hours and 45 min to get there Saturday, with full intention of purchasing 3 items minimum, they announced there was too small a crowd and not enough bids to continue after just 35 minutes. When I voiced my disbelief that they would do this with at least 25 people waiting on items not yet offered for bid, I was told by an owner that "she would not be spoken to like that and I needed to calm down" as she turned her back and walked away. I did not yell, intimidate or cuss so having a back turned on me was more than enough to ensure I will never step foot in that place again. Too bad. I had purchased a good number of items there under the previous owners who were gratious on the most unprofitable of sale nights. Btw- 2 other couples I do not know, met me outside, both of which were far more vocal in there...

First timer... Good atmosphere friendly & helpful staff. High quality & large variety furniture & furnishings. Auctions are every weekend with different inventory. It was incredible what some items were going for. Was the winning bidder on a $900 msrp dining room table with a butterfly dropped leaf, paid $185 +fees & taxes.... Excited...