Dong Hoi Airport — Local services in Đồng Hới

Dong Hoi Airport: A Disappointing and Unprofessional Experience

My recent experience at Dong Hoi Airport was highly unsatisfactory. The staff at the check-in counter exhibited unprofessional and unfriendly behavior, creating an unpleasant atmosphere from the outset. Furthermore, the security guards were observed to be rude and aggressive towards passengers, often resorting to shouting and screaming.

Perhaps the most significant issue I encountered was the airport's frequent cancellation of flights without prior notification to customers. This negligence resulted in passengers incurring unnecessary transportation costs to return home or to reach their destinations. Additionally, the missed flight cancellations led to missed business opportunities in Saigon, and the compensation provided for these cancellations was deemed unfair, particularly for flights canceled before departure time.

The airport's food and beverage offerings were also overpriced, providing little value for the cost. Moreover, there was no discernible difference in the treatment of business class and economy class passengers, both of whom received equally poor service.

It was evident that the airport staff lacked proper training, as evidenced by their poor communication skills, particularly in English. Overall, the employees seemed to be a group of untrained and entitled individuals who appeared to have been placed in their positions due to family connections rather than merit.

I hope that the airport will address these serious issues and take steps to improve the quality of service provided to...

Terrible amenities!!! Firstky we tried booking a flight with Vietnam Airlines and the lady at the ticket kiosk purposefully delayed us so that we end up paying twice the price since we were trying to get a last minute flight, she told us our cards arent working and made us check online whilst knowing that the official site dosent allow you to book last minute flights, when we returned, the price was 75% more and all of a sudden the card machine worked (noting that there is not a single ATM in the airport or its vicinity), the restaurants at the airport dont accept credit cards they ONLY...

shittiest airport I've been to....they only accept cash yet there's no atm .....NO ATM...like what even.....

tried to book a flight with vietnam airlines but the lady at the ticket kiosk purposefully delayed us in order to mark up the price by 75% after the flight had closed online....she lied and said they only accept CREDIT cards ...which we had.....but then the card machines weren't working....but they magically were after the flight had closed already.....in short....I will never book with vietnam airlines ever....snake bastards...