Bukhara Restaurant - Karte 4 Branch — Restaurant in 3rd District

Bukhara Restaurant – Karte 4 Branch, Kabul

Location & Accessibility: Bukhara Restaurant’s Karte 4 branch is situated in one of Kabul’s most active and well-known areas. Its central location makes it convenient for both residents and visitors. The restaurant is easy to find, and the surrounding area has a welcoming, lively atmosphere.

Ambience & Setting: The restaurant offers a warm, traditional Afghan dining environment blended with subtle modern touches. The seating is comfortable and arranged in a way that suits both families and groups of friends. The interior design reflects a cultural richness that enhances the overall dining experience.

Food Quality: Bukhara Restaurant is known for its authentic Afghan cuisine. Signature dishes like Kabuli Pulao, Kebab varieties, Mantu, and Qorma are prepared with care and rich flavor. The food is served fresh and with generous portions. The taste is consistent, satisfying, and a good reflection of traditional Afghan hospitality.

Service & Hospitality: The service at this branch is polite, professional, and timely. Waiters are attentive without being intrusive, and customer requests are handled respectfully. The staff’s understanding of the menu and their readiness to assist creates a smooth and comfortable dining experience.

Cleanliness & Hygiene: The restaurant maintains a good standard of cleanliness, both in the dining area and in the visible parts of the kitchen. Tables are well-kept, and overall hygiene appears to be a priority for the management.

Value for Money: Prices are fair considering the quality, portion size, and service. It’s a suitable place for everyday meals as well as family gatherings or business lunches.

Highlights: • Authentic Afghan flavors • Comfortable traditional setting • Friendly and respectful staff • Central and accessible location • Clean and family-friendly environment

Suggestions for Improvement: • Expand the menu with more regional options • Improve parking access during peak hours • Introduce a small dessert section with traditional sweets

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Conclusion: Bukhara Restaurant’s Karte 4 branch is a solid choice for anyone looking to enjoy high-quality Afghan food in a comfortable and culturally rich setting. With its strong focus on tradition, service, and cleanliness, it offers a reliable dining experience in the...

I had reached out to Bukhara Restaurant in advance to make reservations for my birthday. I was told explicitly that they do not take reservations and operate on a first come, first serve basis. Based on that, my family and I made the effort to arrive early—only to be told upon arrival that we should have made a reservation.

When I showed the associate the message confirming they don’t take reservations, I was told to just wait until a table becomes free. No apology, no proper explanation—just a dismissive attitude. What was supposed to be a special day quickly turned into a frustrating experience.

On top of that, the staff were passive-aggressive throughout the evening, which made the experience even more uncomfortable for me and my family. It’s clear that there is a serious disconnect in communication and a lack of basic customer service training.

Restaurants should never make customers feel like an inconvenience—especially not on occasions like birthdays. I will not be returning, and neither will my family. I hope the management takes this as a wake-up call to revisit their policies and train their staff on how to treat guests with respect and courtesy.

من قبلاً با رستورانت بخارا تماس گرفتم تا برای تولدم وقت رزرو کنم. به طور واضح به من گفته شد که آن‌ها رزرو نمی‌پذیرند و سیستم‌شان بر اساس "اول آمده، اول خدمت شده" می‌باشد. بر همین اساس، من و خانواده‌ام تصمیم گرفتیم زودتر به رستورانت برسیم — اما وقتی رسیدیم، به ما گفته شد که باید قبلاً رزرو می‌کردیم.

وقتی پیام‌هام را به یکی از کارمندان نشان دادم که در آن تأیید شده بود رزرو نمی‌گیرند، فقط گفتند که منتظر بمانیم تا میز خالی شود. نه عذرخواهی کردند، نه توضیحی مناسب دادند — فقط برخوردی بی‌تفاوت داشتند. روزی که قرار بود خاص و خوشایند باشد، به تجربه‌ای پر از ناراحتی تبدیل شد.

علاوه بر آن، کارمندان در تمام مدت شب رفتار غیرفعال و پرخاشگرانه‌ای داشتند که باعث شد من و خانواده‌ام بیشتر احساس ناراحتی کنیم. واضح است که در ارتباطات داخلی این رستورانت مشکل جدی وجود دارد و آموزش‌های ابتدایی خدمات مشتری نیز به شدت کمبود دارد.

هیچ رستورانتی نباید باعث شود که مشتریان احساس مزاحمت کنند — مخصوصاً در مناسبت‌هایی مانند روز تولد. من دیگر به اینجا برنمی‌گردم، و خانواده‌ام نیز همین‌طور. امیدوارم مدیریت این موضوع را به عنوان زنگ هشدار ببیند، قوانين و مقررات شان را بازنگری کند و کارمندان‌شان را آموزش دهد که چگونه با احترام و ادب با مهم کند و کارمندان‌شان را آموزش دهد که چگونه با احترام و ادب با مهمانان برخورد کنند

ما له مخکې نه له بخارا رستورانت سره تماس ونیوه چې د خپل زیږون‌ ورځ لپاره میز رزرو کړم. هغوی راته په واضحه توګه وویل چې دوی میزونه نه‌رزروي او د "څوک چې مخکې راشي، مخکې خدمت ورته کیږي" اصول باندې کار کوي. د دې خبرو پر بنسټ، ما او زما کورنۍ کوښښ وکړ چې وختي ورشو — خو چې ورسېدو، موږ ته وویل شول چې باید مخکې مو میز رزرو کړی وای.

کله مې چې هغه پیغامونه کارمند ته وښودل چې پکې لیکل شوي وو دوی میز نه‌رزروي، نو هغه یوازې راته وویل چې انتظار وباسئ تر څو کوم میز خالي شي. نه یې بخښنه وغوښته، نه یې واضح وضاحت ورکړ — یواځې یو بې‌پروایه چلند یې درلود. هغه ورځ چې باید خاصه او خوښه وای، بدبخته تجربه شوه.

سربېره پر دې، د ماښام تر پایه پورې کارکوونکو یو ډول پټه او غوسه ناکه رویه لرله، چې دا یې زموږ لپاره لا ډېر ناراحت کوونکی کړ. ښکاري چې په دې رستورانت کې د اړیکو جدي ستونزه ده او د پیرودونکو د خدمت ابتدایي روزنه هم نه ده ورکړل شوې.

هیڅ رستورانت باید داسې نه‌وکړي چې مشتریان ځان مزاحم احساس کړي — خاصتاً په داسې ورځو کې لکه د زیږون ورځ. زه به بیا هیڅکله هلته لاړ نه‌شم، او زما کورنۍ هم همداسې. هیله ده چې مدیریت دا موضوع جدي ونیسي، خپلې پالیسۍ بیاکتنه وکړي او خپلو کارکوونکو ته دا وروښيي چې له میلمانو سره باید په درناوي او ښې...

I recently had the pleasure of dining at Bukhara Restaurant in Kabul and I must say, it was an exceptional experience. From the moment I walked in, I was greeted with warm hospitality and a welcoming atmosphere. The restaurant boasts a diverse menu that caters to all tastes, with a range of local Afghan dishes, Indian cuisine, and western favorites.

The food was absolutely delicious and prepared to perfection. Each dish was bursting with flavor and made from the freshest ingredients. The restaurant also offers a variety of fresh juices that are perfect for quenching your thirst on a hot day.

One thing that really stood out to me was the quality of the sweets served at Bukhara Restaurant. They were some of the best I have ever tasted! The presentation of each dish was also impressive, making for an overall delightful dining experience.

I highly recommend Bukhara Restaurant to anyone looking for a great meal in Kabul. The food is exceptional, the service is outstanding, and the atmosphere is welcoming. It truly is the best...