McDonald's Goulburn — Restaurant in Goulburn

Went to goulburn store at 5:15pm. Attempted to order at self serve, a tall caramel latte on skim milk, 10 chicken nuggets and a large chocolate milkshake. There was no milksake on screen. Tried a largr choc swirl frappe only on screen in small. Went to counter to order meal. Checkout rep processed order at 5:25pm. Recieved coffee at 5:30pm. Waited for the rest of order (ticket 151). Continued to wait for further 10mins. Other customers recieved orders. At 5:40pm number was called only received nuggets. Waited for frappe. Notice another customer next to me who ordered before me also waiting for the same order (choc swirl frappe). When he gave me the nuggets, he looked down at my order to realise the frappw had not be made but did not say anything to me about further wait time. My partner came to ask where the rest of the order was. The manager ignored us. He then had to yell to get attention to ask about order. I then noticed another employee walk from the back with a box labeled "choc swirl syrup". We then gave the orders and request a refund. The managet or staff informed us that machine was empty. Which only mentioned after refund. When walking away the other employee "sarcastically" waved us away which angered us more!! The service was disgusting and appalling....

On Saturday morning, I stopped in at maccas for breakfast, on our way to Wollongong . ordered 2x pancakes and a bacon & egg muffin. I asked for three butters and three jams with each of my pancakes. When I received the food I asked the man at the window were there six butters and six jams, to this he replied Absolutely. Unfortunately there was three butters and two syrup only. Then tonight on our way home from Wollongong we again stopped in for dinner . we ordered two happy meals one with cheese burger one with six nuggets and a med big Mac meal. When I got home opened our meals there were no nugget's anywhere. I called and spoke to the manager Carla/Carra and explained the two recent events, I was told all she could do is replace the nugget happy meal. I told her I did not think considering one of my child had no dinner that it wasn't a satisfactory outcome, to replace what I had already paid for, but again was told that's all that she could do. I told her I would go to internet review and post my concern, she did not seem to have any regard for the MacDonald image or customers service or...

Wow, you thought the McDonald’s at the service Center was bad. Wait till you go here. Ok service, average (unfortunately McDonald’s seems to think the machine service is a good idea). No manager in sight, staff talking to each other and ignoring customers. Wait time was unexceptable considering the amount of customers. Quality, really bad. Dry cold, Big Mac was not assembled it was like a deconstructed version contained in a box. Fries soggy even though we eat in. Would have taken it back but could not find a manager. Cleanliness. When we visited it was not busy. Dining room had un cleared tables, bins were full, floor was dirty - not just untidy but looked as though it hadn’t been mopped properly for several months. The toilet were filthy, considering a lot of customers would be travellers it should be a priority. If we’d gone to the toilet before ordering we would have left right away. Will not stop there again, it’s even worse than the McDonald’s in Grafton if you can...