This is an email I sent to the Midway Point Tavern management 4 days ago. I’m still waiting for a reply, so maybe they do need their poor staff behaviour put out publicly.
Good afternoon,
I am just following up from an incident that occurred at your establishment during dinner last night.
My family had a table for 5 booked for 5.30pm, to celebrate my Mother's 81st birthday. We chose your establishment as my Mum has progressive vascular dementia but still has fond memories of many meals over the years at the Midway Tavern.
We were warmly greeted and shown to our table, the young woman taking our birthday cake, and wishing my Mum a "Happy Birthday".
I was served by another delightful person (whom it transpires was having her first shift).
Our meals came out in a timely manner, were very substantial, hot, and delicious.
We watched most of your staff being wonderfully efficient and interactive with customers. Serving meals, taking away empty dishes, and cleaning down tables. Except for one young, dark haired girl, who looked as though she were under deep duress having to be there, putting plates on tables without acknowledging customers, and returning to the kitchen empty handed, even though there were tables that needed clearing (including ours). After about 35 minutes of watching this girl walk past our table completely ignoring the fact we were obviously waiting for our table to be cleared, I called out, "excuse me", she turned literally rolling her eyes and said, "yes?" I asked if she could please clear our table as were waiting to give my Mum her birthday gifts. Her response, "I suppose", she picked up 2 of the 7 plates and walked away. She then proceeded to walk past us 3 more times with empty hands. Eventually I made a comment about her being serious and she spun on me asking if I had a problem. I stated I did, the table still wasn't cleared. She spat out that she was a "kitchen hand" and it "wasn't her job". I suggested perhaps she could grab a wait staff to see if they could help, to which she aggressively responded with a point into the other dining room and stating, "She's in there, go and get her yourself!" and turned to walk away. I called out asking her to go and get me the Manager to which she threw over her departing shoulder, "nah, don't reckon."
I asked another staff member to get the Manager and we waited, and waited. Eventually, the first young blonde girl who'd initially welcomed us walked past and I called out to her. She listened and apologised and offered us free drinks, which we all declined. We weren't after freebies, we were seeking polite, professional service.
At the very least the young girl should have been made to come and clear our table and apologise to my Mum, for her totally inappropriate, unprofessional, and frankly disgusting behaviour. As a mother myself, I'd have been mortified to think any of my children would speak to adults in such a manner, especially adults who are paying her wage.
I don't want to put a public review up about your establishment as 1 person should not be reflective of the total; however, we will never return and I won't recommend friends or family dine at the Midway Tavern.
I am 53 years of age, and travelled extensively, and NEVER experienced such appallingly vile behaviour. She is an absolute embarrassment to her workplace and should be totally ashamed of herself.
I would like to end this on a positive note and ask that the waitress (2 lower lip piercings) and the blonde staff member be acknowledged for their kindness, attentiveness, and professional work ethic.
With...
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