Jamieson Brewery & Grill — Restaurant in Jamieson

Extremely Disappointing Customer Service from the Kitchen Staff

I've been a loyal customer for 20 years, but the customer service from the kitchen staff has significantly deteriorated. If there's an issue with your order, do yourself a favor and don’t mention it – the backlash isn’t worth it.

On Sunday, I ordered the brewery special pizza, but a brewery burger was mistakenly entered instead. I understand that mistakes happen, especially in a noisy environment. However, instead of simply correcting the mistake, I was told I had to go back to the counter to reprocess the order. Given that the price difference was just $1 (in the restaurant’s favor), this seemed unnecessary and poor customer service.

What truly shocked me was the response from the kitchen staff. Instead of a simple apology, I was yelled at and belittled in front of a line of waiting customers. One of the staff even gloated to the next customer about "putting me in my place," which was unprofessional and humiliating.

This experience completely ruined my visit. I won’t be returning, and I’ll be encouraging others to consider alternative venues like the Jamieson Pub or the Kevington Hotel, where the food and beer are just as good, but the customer service is...

We attended the Jamieson Brewery on Friday the 5th of February 2021. It was our first time in Jamieson and first time at the Brewery. If I could give this place 10 stars I would. From the time we walked in we were greeted with smiles and superb customer service. But the highlight for us was the food!!! I ordered the chicken risotto and I can honestly say it was the best risotto I have ever had! I am very fussy when it comes to risotto's and it is not often I will order this dish at new places as have had bad experiences in the past, but I am so glad I did as this risotto was absolutely delicious! My husband ordered the pie and also found his meal to be delicious. The kids were happy campers with their nuggets and chips. Ciders were beautiful. The environment was great and so friendly and family orientated. We cannot wait to come back to Jamieson and to come back to the Brewery for dinner and drinks. Thank you for having us and for an overall great experience. Lastly I have to mention the shuttle bus and how great this service is, we were picked up from our accommodation and transported back to our accommodation which allowed us a few drinks and to really unwind and relax. Great service. Thanks...

Not too bad but won’t be rushing back… The first place in all our years of travel all across Oz to some of the most remote parts of this country where I have been told water IS NOT FREE! Was told by staff they have an exemption due to not have access to town water, but saw a drinking water truck delivering water into Jamieson today, perhaps this is a way to amend this! I wish we had known before had as I would have just brought my own water. Was given one bottle (600ml) after expressing my concern as this is a place that serves in-house alcohol (RSA regs) and also as a breastfeeding mother who simply needed a drink of water. Lamb salad was average, two pieces of lamb, lovely sauce but lots of lettuce. Partner loved the porterhouse steak, kitchen team were very accommodating to his dietary needs, including looking at packet ingredients uses in sauces to see if he could have any. Many thanks for your meals, would love to see water...