Windaroo Tavern — Restaurant in Logan City

⭐☆☆☆☆ Very rude service – we won’t be back

As someone who has been coming to Windaroo Tavern occasionally for the past six years, the disgraceful and rude service we received today means our family will never return.

From the moment we arrived, the way the young female staff member "greeted" my wife was shockingly hostile and dismissive — simply for wanting to have lunch and asking a couple of questions. That first interaction was jarring, but unfortunately, it didn’t stop there.

The second encounter with the same staff member was equally rude, leaving us confused and uncomfortable, wondering if we had somehow done something wrong. By the time she brought our meals to the table, her tone and behaviour had become so openly unpleasant that we were left questioning whether this staff member had a personal issue with us — or worse, if there was a deeper bias involved.

At this point, we feel there’s little point in complaining further. The experience has made it clear that respect and basic courtesy are not a priority here. We’ll simply take our business elsewhere and won’t support a venue that allows patrons to be treated with such disrespect. This is from a family that has celebrated many birthdays and family celebrations here, that had previously left 5 star reviews now...

Booked for Christmas buffet lunch and was told couldn’t prepay over phone and I could just pay on the day. That took 4 phone calls for them to work out and let me know. Got there on Christmas Day and they didn’t have my booking (after 4 calls... shrug). The gave us a spare table outside, but didn’t walk us to the table only to halfway across the restaurant area and pointed and said sit anywhere you want. Did not explain or tell us the process of the buffet and then I got yelled at by a server as I wasn’t sure what to do. Yes yelled at, so much that another patron said to the server to calm down and came to see if I was ok. This pretty much ruined my day. The food selection however was brilliant and the food was tasty. The bar wasn’t stocked very well and the signage was not clear. My partner went to where it said to order drinks and then got told to go to another place to order the drinks. Very confusing. A little bit of attention to detail of explaining things when guests show up would alleviate a lot of confusion and definitely improve the customer experience. This was the third chance we have given Windaroo tavern, and unfortunately we won’t be returning which is a shame as...

My family and I have eaten here many times and love the food, it's great value and delicious! However we ate here saturday night with some family that had travelled insterstate and the service from 2 of the staff was deplorable, one of them in particular was extremely rude. We were very caught off guard by this as the service is usually great. There were multiple things that we found very disappointing however the icing on the cake was when we asked for takeaway containers, the staff member made no acknowledgement to the request, proceeded to walk off and do other tasks, I eventually headed to the bar & waited, eventually the same staff member brought out a sheet of aluminium foil and placed it on the counter and said here and walked off. When I requested proper containers I was then charged $1 per container, something I've never experienced at any pub before.

This is very out of sorts for Windaroo Tavern as every other experience we've had has been wonderful, we're hoping it wont happen again in the future

The manager on duty by the name of Uncle was very helpful and understading of our complaint, he was very kind...