Southbound Mcdonalds Geelong — Restaurant in Lovely Banks

Appalling service by McDonald's staff. After ordering using the e-kiosk, we waited for an inordinately long time whilst the staff laughed and joked around behind the counter. Bare in mind we were the only customers in store. I watched the staff hurriedly make our burgers before throwing them to one side. 8 minutes later (after the fries were cooked) we were served. We sat down and unwrapped the burgers to discover (not unexpectedly) they were stone cold. I returned to the counter and explained politely the problem. This was met with argument by the young female staff member, followed by a group consultation whereby they all had a peek and a prod of our, now, even colder burgers. The original staffer returned to me at the counter and stated " well they're hot when we make them" Again, I explained that I had simply accepted the order and walked ten steps before sitting down and unwrapping the burgers... Finally she relented and said "fine! We'll make two more" Replacement burgers issued, however we had lost our appetite by this stage.

A very sad indictment on modern staff hiring and training regimes. It is very clear that none if the staff encountered wanted to be there, and that I, the customer, was very inconvenient for them.

We will not...

Ordered a double cheeseburger meal, double quarter pounder meal, crispy chicken delux meal with no Tomato and a happy meal with wrap and one apple pie. (For a group) Was given - cheeseburger meal, a Big Mac meal, a chicken wrap with tomato and a happy meal With a cheeseburger. No apple pie.

Went and asked for it to be fixed and they said all Good we will redo Your order. Came out with deluxe chicken burger no tomatoe two medium Chips and a happy meal with wrap. Still NO apple pie. After working 8 days straight and having to drive 30mins home after an hour drive to get there I has left with my cold Meals and warm Replacements and everyone was really upset and all I wanted was a hot Apple Pie. And when I rang the woman said well you can get one when I said I was working another 9 Days straight in StKilda and wouldn’t be back for ages she said, “ what do You want Me to do About that?!” Rude!! All I wanted was an apple pie!!! I’ve had a busy day too. And I asked for It 4 times!!! Last place that stuffed my order I have not been back to - that was 20years ago. So you just lost a lot of orders!

And all That food and...

I placed my order on the self-order machine. 2 x Big Mac burger & 2 x Long black. But, the machine didn’t print out a receipt. I went to talk to the shop manager. She said she just received the order of coffee. But I showed her screenshot of the the transaction is completed and said I remembered the amount is AUD21.90. It should not be coffee only. She did not believed in me unless I could showed the record from my APP on phone. Unfortunately I didn’t have the bank APP. So, she refused to give me the burger I ordered. It seems she could never trust me and I would have to lost what I paid.!! I was lucky in about 10 minutes. I get an email from bank about the transaction. She finally gave me my burger! I will have to said it’s very bad experience. She could check her system and showed me if the order was not done. She should not say she just received the order of coffee but not the burger and refused to give me what I paid! Very disappointed with...