Farm Vigano — Restaurant in Melbourne

Hello Restaurant Owner, Reading your response to the wedding complaint review and denying the information and claiming it was “incorrect” even though we have numerous witnesses and camera/ audio footage of the entire night being filmed for the wedding. Various incidents have been reported to you which you are denying have been filmed. Your reply to our concerns and how your staff behaved are incorrect. I along with others filmed Chelsea’s wedding all of the night and rewatching it was sad. We watched the bride nearly in tears right before the “Father and Daughter Dance” which should have been a special moment ruined because her sister and brother-in-law were intimidated that they would be forced to leave the premises because the Manager kept threatening the wife that her husband would be kicked out before the wedding was over which made the wife cry most of the night fearing she would have to leave her own sister’s wedding. Cousins of the bride were cut off early because they gave a glass to the brother-in-law “the drunk” who was not blind drunk or showing all the behavioral signs of an intoxicated person as described in vic gov “signs of intoxication”. For most of the night he was sitting on the table talking to family members and not making a scene and when he wasn’t on the table he was chatting in a spot with other guests which we have footage of him throughout the night as you do too on your CCTV as well but we have audio and you can clearly see what state he was in from his speech and conduct which we have shown the footage and others agree. The table that was full of the bride's family members of Cousins, Aunties and Uncles who witnessed the Manager making a scene snatching the glass off the brother-in-law and humiliated him in-front of everyone while he stayed calm and silent. He felt bullied and discriminated by how your staff treated him all night. The Auntie and Cousins then defended the brother-in-law to the Manager who were all in shock how he was mistreated in-front of everyone. The Manager should have handled the situation better as guided on vic gov Refusal of Service: Actions and Language to avoid”. There was no diffusing of the situation, just blame and no apology. No water was offered to him as well but judgement and discrimination which states under the Equal Opportunity Act, employers have a positive duty to eliminate discrimination etc. Then going through the footage of the groom's sister beautiful singing to the wedding couple ruined with the Bartender rushing over to the Manager in the background pointing and judging at the brother-in-law before the Manager rushed over to snatch his drink off in front of everyone. By the end of the night, he was sober and was still not allowed to get a glass because he was discriminated, he also has High-Functioning ADHD. We were also upset the brides room was locked half way through the night and complimentary alcohol for the bride and groom was taken away and when we asked why, a male staff member told us they had to lock it due to a past thief but when the father of the bride asked the venue, they blamed it on the bride that she asked for the door to be locked which she never said and was also upset it was locked. How can you blame the father of the bride when we were all there and witnessed it plus have footage as you would have too on your CCTV. For the father making a complaint on how much money he paid for and that it should have been a special night but then you respond by not taking any responsibility on how your staff members behaved and handled the night was very disappointing. Even seeing the latest reviews on your page have subtle digs at my father’s review seemed suspicious of their choice of words and deflecting his own experience to give your business more 5-star reviews that are multiplying. Instead of throwing blame and making excuses you should take criticism and listen to customers as this would have been handled better from the start. I do not need a response back but if you do then I will...

If you are planning on having a special event or especially a wedding I strongly DO NOT recommend wasting your time and money on this venue. We had been coming here for years for lunches and dinning and with such a lovely spot and even though it was always very expensive and at times the customer service was poor. I had my daughters wedding here recently and was one of the saddest evenings my families had and especially for my beautiful daughter and son-in-law. At the beginning of the night it had already started wrong as I went to the bar to order a drink before the party started to be told that I had to wait till 6:30. Being the father of the bride I said that I'm paying a lot of money and expect to have a drink. After being firm I received my drinks. The appetisers started to come out and were lovely, however when it came to the mains we were served with a heap of mild to cold pizzas, followed by the mains the servings were served in small portions & cold, many of my side of the family’s and friends were complaining “ Is that all?” I questioned the staff and the excuses was unacceptable, especially being told this is how Italians eat, very offensive as my family are Italian and I never heard such insulting rubbish. Soon after I made a firm comment more food started to come out after many people had already been turned off-and lost their appetite. The Alcohol service was absolutely awful. I paid for an open bar for thr night however we were all controlled on what and how to drink. The money I paid for this event was disgusting for what we received. One of my son in laws was being constantly micro managed to the point their were going to kick him out of the venue. Why because they didn’t want to loose their liquor license and create a bad image for their restaurant. My Son inlaw didn’t make a seen, nor was he distributing anyone no cause harm. HOWEVER he was interrogated by the head waitress and staff and this is unacceptable. My daughter and immediate family were using the bridal suite upstairs and by 10:00 pm the door kept getting locked and my daughter couldn’t get in to go to the bathroom, when the door was opened up all alcohol was removed. What the hell. This is not a pre school. I was fired up. All I saw was tight Holding the purse staff and the owner should be ashamed of acting so cheap by make more money by not giving customers what they paid for. By 10:00 am people were leaving and the lights were switched off at the dance floor, watching people trip over thr stone flooring in the dark was quite shocking. Don’t ever order a gelato cart . I was charged $500 for this to serve 140 people , by the time anyone was made aware of this people were already leaving and a hand full of people got to have a cheap ice cream cup half melted. The driveway is extremely dangerous and from an OH& S perspective this is a very dangerous site, especially for elderly people. When I was driving out from the below car park I ended up damaging my car because of no lighting, no signage and again dangerous.

Spending over $22,000.00 and not getting what we paid for is a complete disgrace. You watch the excuses they will make once they read my review, Don’t be fooled thinking this wont happen again because it will to some other poor family. The owner and staff of Farm Vigano should be ashamed over how my family and I was treated , especially to my darling daughter and son inlaw as it was meant to be a memory of a life time to only be ruined by pure greed and lack of customer service and lack of professionalism. This matter is going to be...

I’m not much to complain but my sister had her wedding here just recently, and I must say I was very disappointed. Been to FV quite a lot, always loved this place. Location is gorgeous, always reminded me of a little Italy. And Evie is very nice. So lovely and accommodating to needs. I think the let down was from the staff and chefs. The actual venue itself is lovely, not sure what happened on the night of my sister’s wedding tho. Waiters weren’t friendly, and the food was served in low quantity’s for a big table. For example we had a few large tables, and I just spoke to a friend, and she said between the 6 people on her side of the table, only one pizza was served between them!?!? The food itself was quite good quality and tasty, but the way it was served and timing was a let down. Mains was small portions of chicken and 20 mins later lamb comes out… guests were left awkward because they didn’t want to seem greedy with taking the small portions of food in the middle of the table, I know it’s a sharing menu, but from what we were told before booking, food portions was a major let down. Like for the price my family paid per person for the night it was a joke… and they paid an extra 500 for the ice cream, and it wasn’t until I asked the waiter at 10pm about it that he got someone to open up the gelato trolly and start serving… if I didn’t say anything it’ll probably have been forgotten.

And also there was no lights in the dance area… at night. And for an uneven flooring, that is quite unsafe. I think this place is better suited for a summer wedding, as the lightening outside is few and quite dangerous also when entering the car park.

I imagine you’re going to disregard my review, but I thought my view is valid, because it’s true and it’s what occurred.

Also, when it came to the open bar, the open bar wasn’t “open” and they caused a huge issue with my brother-in-law… even threatening to kick out family members from the venue. I don’t drink, but I think your behaviour towards him was inappropriate.

I know you are trying to run a business; but you need to take accountability! I can even tell by the way you reply to other reviews, you don’t know how to take responsibility and don’t take in account your customers feelings.

I’ve included a photo of the lightening situation. I have no clue why after 10pm lights were turned off in the dance area…there was a lot of friends on the dance floor also…it’s like they...