Homestead Cafe @ The Heritage — Restaurant in Melbourne

A community cornerstone! From my experience this is the best local Cafe that we have. It has been a tried and trusted meeting place, has great coffee (and some other offerings) and my go to when I am craving an Eggs Benny (which they alter to be GF for me). I've used this place to meet and interview babysitters as the coffee is great and there is a very cosy and private atmosphere here. While it doesn't seat too many, that works in its favour as you can feel like the only ones there even while it is busy. Staff have always been very personable and efficient and have never had a reason to fault them. They impressively recovered from a fire years ago and some of the best coffees were served on a podium while the community gathered to ensure they got back on their feet and operational again. One of the better local stories from a place that has a traditional feel and is associated with warm memories. They have also been a clear lifeline for new mums with babies in tow, and it's not often you pass by and not see one seated out front. Also has a few outdoor tables where people sit with their pooches, which are welcome in that seating configuration. Please be sure to give them support as Pakenham simply would not be the same...

We've been here a couple of times, I remember the first time, we sat at our table for ages without being attended too so we just grabbed our own menus, then waited for someone to serve us, we asked someone walking past and they advised us we order at the counter, okay that's fair enough but maybe you could tell your customers that so that they know instead of waiting around thinking they'll be served.

Been there a couple more times after that, then knowing how the order system works, it's all good, always good food by the way.

Today when we went, same thing we grabbed our menus, ordered our food, every other table was doing the same thing, but then this small family that walked in who obviously know either the owner or one of the waitresses, got sat down physically by the waitress, everyone else had to wander off to find their own table, this family got their menus brought to them by the waitress, everyone else had to go get there own, the waitress took this families order at their table with her order taking tablet, everyone else had to order at the counter.

Yeah won't be coming back, the same level of service should be given to every customer that walks in, not...

Wow what a horrible experience. Sticky table that the staff said was clean. Sticky isn’t clean. 15 minutes to have our order taken after asking 2 staff to take the order 10 minutes before drink’s arrived 30 minutes until food arrived So 55 minutes wait until we could eat, in no way is this ever acceptable or tolerated!

My milkshake was undrinkable, the flavouring was disgusting. But yet you get a paper straw in a non recyclable plastic cup, way to think of the environment. My egg and bacon roll, well where do I start. The egg and bacon was actually nice. The roll was just crust, no soft bread part and was toasted rock hard and inedible even though it was dripping with oil.

The wife’s scrambled eggs was a far better choice and was nice.

I’m sure the owner will reply we were busy, here’s the thing. If you have 40 seats available then obviously you can service that amount without issue or wait times. If you can’t do this then you reduce the seating amount. To continue on that path just places you in the greedy and irresponsible position.

I will not ever recommend this place, it’s just another cafe that serves bad food & drink plus has no respect for...