McDonald's Western Fairway — Restaurant in Melbourne

Disgusting food sold here! Food tastes revolting and looks nothing like the products shown in their advertisements. Their burger patties are dry and shrivelled, the measly salad portions are sloppily thrown into the burgers, and the buns are too thin and often dried out. Maybe affordable when buying a single meal. However, purchasing McDonald's meals for 2 or more people will end up costing way too much, especially for financially struggling families who have 2 or more children to feed. I once shouted myself and my son McDonald's, a rare treat one night, during a time when I was an unemployed single mother. Two burger meals, 2 Sundays and 2 apple pies, came to about $40. Fair enough, if the food we received had been actually as amazing as the advertising depicted it to be. Unfortunately, after unpacking our meals inside the restaurant, I felt conned, deceived, and cheated by a company that generates billions of dollars in extra annual profit by distributing food to its customers that skimps on the amounts of ingredients included in each product sold (skimping on the amount of fries you get per packet, always half filled, never stuffed full to the top, they skimp on soda, their drinks are never filled to the top of the cup & by adding extra ice cubes to each drink purchased means McDonald's customers receive even less soda or orange juice per cup purchased. Staff are explicitly trained to measure & restrict amounts of specific product ingredients that are used to make up each menu item.

used in every menu item prepared. They're told what level of drink is to be served per cup & how much ice is added. For example, every burger advertised to include pickles will never exceed two. Every burger with tomato will also have a strict policy on how much is added, same with ice cream levels used in their Sunday cups & the again, the levels of fries sold per packet is enforced by restricting the number of scoops of product that is added to each serve. By using regulation sized scoopers, McDonald's is able to monitor the amounts of money spent on a set weight of potatoes that, when cut into fries and sold strictly as measured portions, they are able to estimate the amount of profit that will be returned. Regulated portion control, or 'product skimping' on a calculated number of 69 million McDonald's products, sold daily in over 100 countries, in 40 031 locations, ensures McDonald's continues generate an insane amount of profit, even when calculated against the annual expenditure amount the company must forfeit in order to run the planets most successful franchise. McDonald's CEO's rely on data generated by the numbers calculated regularly from tallied studies of all its individual franchises, that are located in over 100 countries (out of the 195 total on planet earth) and are situated throughout 40 031 locations. Daily monitoring of total worldwide customer sales has proven that the company caters its fast food products to a staggering 69 million people per day, 7 days a week, 52 weeks...

Sunday 28/1, 5:40pm. This restaurant was absolutely filthy. Every bin was piled and overflowing with rubbish. I ordered my meal at 5:40pm, and did not receive a receipt, but had visual confirmation and money taken from my account. Many people that ordered after me were served first, though staff were slow, swinging on benches, one had AirPods in and others were on phones. After legitimately 25 minutes, I said ‘excuse me, my order was 101, I’ve been waiting for 25 minutes and am wondering when it’s coming out’. The worker did not utter a single word to me, instead walking off and asking a coworker something, to which she replied “I’m doing drive through’ while standing doing nothing. Still, no effort was made to complete my order. After another 5 minutes had passed (30 all up, I was checking the time since the transaction on my phone), I politely asked to speak to the manager. I was not rude at all. The staff member did not say a word, but went to the corner and visibly laughed with a coworker about my request. A manager came out, iPhone in hand, and asked what had happened. She couldn’t find my order, which I assume they had checked off not to damage their statistics. She did not apologise at all. 35 minutes after I placed my order, I received a disgusting meal that was cold and inedible. I require a refund.

I would also like to note that when we arrived, the restaurant was very quiet. There was no reason for a big crowd to accumulate, other than incredibly lazy staff who swung on benches and listened to AirPods near fryers (not safe). Additionally, the staff were not calling out numbers, rather random food, such as ‘large coke’ leading to incomplete orders and customers accidentally cutting the line. Not only was the entire restaurant and kitchen filthy, in the 35 minutes that I was there, milk, cream and cheese sandwiches were all left unattended at room temperature. A breach of food safety.

I have never been to such a filthy establishment with rude staff and unsafe food...

Listen up, If giving zero stars was possible I would have done so due to that being the only deserved response.. however Google didn't allow that. For starters, I'm not someone who usually leaves a review let alone have it be negative but I was left shocked following my experience and felt compelled to share and warn others . Food was average to be honest, nothing special but not the focus of my complaint. I attended with 2 others at 4am on 01-02-18.. The manager working behind McCafe, who's name I didn't catch but you'll recognise that sad excuse for a moustache any day, showed me the perfect example of how not to treat others.. He burnt my cousins coffee and when questioned was extremely rude and didn't offer an alternative. She left the venue and he proceeded to express how " rude " and " disgusting " her attitude was very loudly to other co-workers and in front of the customers inside, especially in front of me.

I received my hot chocolate and felt the need to mention that he should be mindful of not discussing customer interactions in a negative way in front of remaining patrons as that is terrible customer service, and was told with a disgusting attitude... " don't talk to me". I informed him as a manager myself he should be more mindful not to do that and ashamed cause I wouldn't do so myself to which I was told " well that's you and not me ".

Guys, surely you don't want this representing your brand.. I've had great service at other locations so know it isn't always like this, but I highly doubt anyone coming in to contact with this manager is walking away with a warm and lasting memory.

Thank you; but never attending this...