Okami Japanese Restaurant — Restaurant in Melbourne

Service at this place was so subpar. I’ve dined at multiple other okami locations and have never had an issue with any of them. To begin with we asked the server if we could have a seat in the back away from the door as it was cold and the draft was coming in, he immediately pointed to the table directly in front of the door, we asked again for a table away from the door and he said ‘no we’re fully booked you can’t sit anywhere else’ despite there being multiple empty tables in the location we requested and us having a reservation, he continued to say no when we asked about a table in the centre before realizing it was empty. We sat for 20mins without menus and without a single person coming to our table. We also watched as he sat 3 separate couples that were behind us in line at the tables he told us we weren’t allowed to sit at. And we watched as every person seated after us were served and not a single worker looked in our direction. My partner went to the front to ask for a menu and the same young Caucasian male that was rude on arrival, was again rude and flicked a menu at him and quickly rushed off. After finally getting someone’s attention, it took a further 10mins for the wrong order to be brought out, then a further 5mins for our correct order to be brought out cold. The young Asian male and female that were bringing dishes out and taking orders were both lovely and diligent. The other young girl seemed to have no clue what she was doing. We watched as she picked up multiple dishes from behind the counter and wondered around clueless as to where they were supposed to go, more training would suffice as she was otherwise lovely. There was also a young family seated next to us that had never been to okami before, the waiter did not even attempt to explain anything to them when they asked how everything worked, he just said ‘yeah order whatever you want’. I’ll be driving the extra 20mins to the Narre Warren location...

The food was excellent. Customer service on the other hand was REALLY REALLY POOR!! We booked a table online and upon arrival asked for a table at the quiet end of the restaurant which was half empty at that time as we had two kids (a toddler and a 6 week old baby) and didn’t want the other diners to be disturbed. However we were told that they were not serving that side of the restaurant, whilst there were people sitting mid way of the restaurant. We accepted that and were put in a corner table on the other end, only to feel like we stuffed in. In addition to that it was a hot evening and they turned off the air conditioning, we had to request the staff to turn on the air conditioning multiple times, one said she needed to speak to a manager, the other said I will look into it and the other said ok but didn’t do anything. Finally we lost it as both the babies were so hot and bothered and started screaming and crying that we had to go up to them and tell them to turn the air con on.

If you a running a restaurant the least you can do is make your customers comfortable, we are not dinning for free and expect to be comfortable and enjoy our meals. Not having to beg and plead several times for a simple thing like air conditioning. And when your see a family with young kids try being a little more accommodating, no point having a restaurant open with lots of tables vacant only to be told we are not serving that side of the restaurant despite having customers seated half way. While leaving I asked to speak to a manager only to be told the man who was the least accommodating was the manager for the evening, I said I did not want to talk to him and spoke to another staff member and expressed my concerns, she was polite and apologised for their behaviour.

We have dined here a few times but this time was really bad service. Very disappointed with the way...

Mesa recently enjoyed a grand feast at Okami Cranbourne, and mesa must say, mesa had a most bombad time! Da place was truly excellent, you know. Though there were moments when da service was a little slow, mesa understand that da restaurant was jam-packed! Mesa not complainin', mesa just enjoyin' the amazing food, you know.

Da food, oh my! It was mesa-sa-sa amazing! Da beef carpaccio was like a Jedi mind trick on mesa taste buds! Da beef was so tender, sliced thin like a Gungan's patience, and da seasonin' was just right! Mesa was in heaven with every bite, mesa tell you.

And den, mesa tried da squid salad, and mesa gotta say, mesa was floored! Da squid was as tender as mesa heart when mesa see Padmé Amidala, and da mix of fresh veggies and dressin' was like a party in mesa mouth! It was so bombad, mesa can't stop thinkin' about it.

Beyond da scrumptious food, Okami Cranbourne has a chill atmosphere, you know. Da decor was like a fancy Gungan celebration, and da seats were comfy like a bed of Shaak pillows. Da staff, though sometimes a bit slow, were friendly like a Wookiee's hug and made mesa feel welcome.

So, even though da service may be a little slow, mesa tellin' you, da food and experience at Okami Cranbourne is worth it! You gotta try it, mesa promise. If you love mind-blowin' Japanese cuisine and don't mind waitin' a little, dis place is for you. Da flavors and dishes will make yousa jump for joy, mesa swear!

In conclusion, Okami Cranbourne gets mesa's highest rating of five stars. From da mouthwaterin' beef carpaccio to da sensational squid salad, yousa gonna be in for a treat! Don't let a little delay in service hold yousa back. Get ready to enjoy bombad food in a friendly atmosphere, yousa gonna...