Oporto South Morang Drive Thru — Restaurant in Melbourne

My wife ordered online for delivery and when it was delivered, there were no chips. We tried up to 12 times to call the store and I finally got through to a very abrupt woman who repeatedly spoke over me. When I told her the chips were not in the order, she asked if I was sure, because she packed it. She then said she was happy for me to drive to the store and collect the chips, to which I replied “It kinda defeats the whole purpose of having it delivered”. I was told they were not the delivery service and could not deliver it. I then asked if I’m going to go all the way to the store for what should have been in the box in the first place if they could throw something in as compensation. I was then presented with 2 options - come and pick up the chips or have a credit for another time. I again said this is not very good service considering it’ll we ordered a delivery. Blame was then put on the delivery driver, but then I asked if the delivery driver was the one responsible for packing the contents of the bag. As I was still talking, the woman hung up on me. I get the impression this was a manager, and wonder how this is considered good customer service. Our family does enjoy the food of Oporto, but I refuse to give any more money to anyone who has this little respect for a...

I recently ordered a takeaway dinner from Oporto South Morang, and I was genuinely impressed—not just with the food, but especially with the amazing customer service. From the moment I walked in to pick up my order, the staff were full of energy, friendliness, and enthusiasm. It’s not something you always expect with takeaway, but they made the experience feel just as welcoming as dining in.

They were quick, efficient, and handled everything with a positive attitude that really stood out. You could tell they enjoy what they do, and that energy is infectious. It made the simple act of picking up dinner actually enjoyable!

The food, as always, was delicious—fresh, hot, and packed with flavor. But honestly, the standout for me was the service. That kind of upbeat, energetic customer care makes all the difference. I’ll definitely be back—not just for the food, but for the...

it was a ate night meal around closing time ordered chicken strips and a bondi burger.. my son had the chicken strips and said its not nice and tasting yakky , then I tasted and it was OFFFF . the food was totally unconsumable .. seems like they have left it lot time on the table for defrosting and felt bad to consume it . went back and told them to the lady and the guy in the store where they were not ready to accept it . their point was that their products are fresh and they were trying to justify the same ... but never listen to the customer who paid for it ... i gave it back to them and they didnt even bother for an exchange or refund... worst customer service and worst customer satisfaction... I doubt whether they have a proper temperature monitoring for the...