The Last Piece — Restaurant in Melbourne

Came to this place since this place had high google reviews, abundance of parking spots but mostly taken, this place looks amazing with second floor for private functions. Came in and waited to be seated, a tall gentleman greeted us but wasn’t as welcoming attitudewise, we asked for the booth and told the tall gentleman that we been wanting to try this place for awhile and he just responded good and then we were taken to our seats, he then asked us if we wanted any coffee however we declined as we weren’t planning on drinking coffee.

As we just sat down another waiter came to take our orders, we asked to be given a few minutes to decide and would let the young gentlemen know when we were ready to order. This young gentlemen seemed a bit awkward as we are under the impression that he is still new.

We looked through the menu and decided to order for myself a big breakfast which came with my choice of eggs (scrambled) with toasts on the side with an additional extra slice of toast and extra serving of hash browns. As for My wife she order the Belgian waffles.

I received my big breakfast order first (photos uploaded) everything looks presentable, the eggs were cooked perfectly, however the scrambled eggs weren’t even scrambled they were “omeletted” Hash brown overly salted, and the grilled tomatoes weren’t cooked all the way through just the cut layer were seared. The big breakfast came with the slice of toasts first, when I asked the waiter (young gentlemen) who served us, for my extra slice of toast that I previously order, he told me that 2 slice of toast were on their way. Confused I was, as I thought there were a miscommunication. I told the waiter that I only order 1 extra slice of toasts not 2 as the big breakfast already came with a slice of toasts, he confirmed that it did come with toasts already and that he made the mistake of ordering 2. I then told the waiter that I only needed one extra side of the toast not 2, The waiter then stood there and looked at me for literally 10 seconds as if he was waiting for my response to say “all good dont worry about it” however we just looked at each other quite awkwardly and then after the awkward silence he just said to me that he’ll fix it up and before he walked away I told him that were still waiting for the waffles and he said it’s on its way. By that time I had already saw my wife’s dish served up on the counter before I asked for the toasts, so we assumed it was someone else’s and we patiently waited, 5 mins past, then 10 mins, my wife’s dish still sitting on the counter and as for myself still short an extra slice of toasts, so I asked the guy who first sat us down, that I’m still waiting for our toasts, he then went to the counter and brought me 2 slices of toasts and apologies for the wait. The 2 toasts that came out were semi burnt.

Still sitting on the counter is my wife’s waffles, however, the young waiter then went to grab that dish and brought it to us after he saw me just eyeing off the dish on the counter.

We finally got our waffles, ice cream still in tact thank god, however as my wife took a bite out of the bananas, it tasted like onions. Confused she asked me to try one, it tasted like as she says onions. Needless to say the chef preparing the dishes did not wash the knives proper and just cut the vegetable and fruit together. Waffles tasted like they were the premade ones you can buy in your local supermarkets.

When going to pay we were greeted by the lovely barista who had a great energy and seemed very friendly. I asked for the receipt and looked, we got charged an extra $7.5 per toasts which is ridiculously over price in my opinion but hey that’s how restaurants make money to begin with.

Overall the experience was not worth it especially for the price per dish. Given the location is ideal for the exclusions for all the townhouses and homes surrounding it.

I would not come here again unless I was looking for a private function room to watch the footy.

Also there was a small fly in my dish (photos uploaded)

Will be the first...

I wasn't going to write this review. I first decided to email my feedback to this cafe. However the response I received from whoever (they didn't bother adding their name) was less than acceptable. These are the "type" of people working here. So if you like supporting people with attitudes who gaslight you, then go ahead and support them. But I don't .

We ordered two dirty chai's. one, oat milk, the other cows milk. A server bought out the "oat milk" and placed it down, he said this is the oat milk, a few minutes later, the cows milk came out. Of course, we 1000% trusted they got it right. I had noticed my "cow" tasted a bit different, but I've only recently started drinking dirty chai and never had one from this cafe before so I wasn't sure what it's meant to taste like. Even my daughter wasn't keen on hers, but we didn't think they would have mixed them up. Moments from leaving, my daughter felt incredibly sick, all afternoon her body responded to an intolerance, for the remainder of the day she was suffering.

I reached out to the cafe via email, explained what happened, provided feedback as they can't get this sort of thing wrong and the importance of getting it right. What I received in reply was a gaslighting, deflecting reply. I was told the staff said they didn't get it wrong and we didn't tell them when giving the order of any tolerances or allergies , the friendly suggestion next time would be to mention any intolerances as "extra" care would be taken. First, extra care shouldn't be a second thought.

While the email reply said the barrister remembers it well, the server also remembers it well. The server was only going on what the barrister said. The barrister was actually wrong in this instance, I'm sure it was a simple mistake and confusion, how many times does one do something without realising, especially after making coffees all day, I'm sure it can be auto pilot sometimes, it happens, even though we thought we are sure it was done a certain way, it's not unheard of.

Instead of simply apologising and saying to me, while my barrister felt he/she provided the correct order, we acknowledge there could have been an oversight and a mixup is plausible, especially if your daughter has had the reaction she would get from cows milk and we will ensure moving forward ensure this doesn't happen again.

Then the paragraph "A friendly suggestion would be always to mention intolerances to the staff to ensure extra care is taken." Would have been more welcome. The email reply I received was a poor attempt at an apology. 95% of it focused on defending themselves instead of addressing proper customer service satisfaction, It would have been better to simply say they were sorry and we will do better.

I was simply after an actual apology. This wasn't one, especially when they wouldn't even add their name...

I feel compelled to share my recent morning experience at The Last Piece, which left me deeply dissatisfied due to the unprofessional treatment received from the staff and their inconsistent booking policies. Despite the lack of availability for bookings before 6 pm, the refusal to accommodate our party of eight ladies and the unpleasant behaviour we encountered were disheartening.

Arriving at The Last Piece around 10 am, Sunday 21st May, we were promptly informed by waiter, John, that a prior reservation was required. However, it was perplexing to learn that there were no booking options available on their website before 6 pm. This inconsistency raised a valid question: why should we have been expected to make a reservation when it was not even possible during the time of our visit?

Regrettably, John's manner of conveying this information was unhelpful and dismissive. His tone and attitude were not conducive to providing a welcoming atmosphere, leaving us with a negative impression right from the start.

When we suggested being seated outside as a compromise, John refused, claiming that the outdoor area lacked sufficient shade. However, it was evident to all of us that there were large umbrellas available in the front outdoor area, providing ample shade. Furthermore, John's insistence on reiterating his statement about the area being unshaded three times, in a rude manner, only served to exacerbate the frustration we experienced.

As customers, we expect to be treated with courtesy and understanding, regardless of the circumstances. It is disheartening when a restaurant fails to provide basic customer service and reasonable solutions. The unprofessional conduct displayed by John and the lack of flexibility from The Last Piece significantly impacted our dining experience and left us questioning their commitment to customer satisfaction.

In addition to the booking issue, I was taken aback when John touched my jacket without my consent. Respect for personal boundaries should be a fundamental principle in any professional setting, and it was disappointing to see this standard overlooked.

Considering these incidents, I find it difficult to recommend The Last Piece to potential customers seeking a pleasant dining experience, especially during morning hours. The unprofessional behaviour demonstrated by the staff, exemplified by John's dismissive attitude, inconsistent booking policies, and misleading statements about shade availability, does not align with the standards expected from a reputable establishment.

I hope that The Last Piece takes this feedback constructively, addressing the inconsistencies in their booking system and providing appropriate training to their staff to ensure that future customers are treated with respect and...