Western Tavern — Restaurant in Mount Gambier

Attended the venue on a special occasion with family and noticed the kitchen staff or whoever set up the bain maree's and gravy table set it up back to front. As a hospitality worker of 25 years, this was not planned out well. People lining up to select foods and having to excuse themselves to get to the gravy. Gravy belongs at the end of the line. Its a condiment, as do the bread rolls, salt pepper etc. The salads were average, nothing outstanding. Their was no gluten free option or vegetarian option for those who cannot eat meat or items with wheat in it. Another thing I also noticed was when I went to the toilet, it was hard to enter the cubicle with the baby change table in the way. My question is, why was it in there, it should have its own space. And NOT sure whats going on in this tavern, cos my mum whose in a wheel chair had to do her business in the dark because the light didnt work in the wheel chair toilets. I had to use my phone torch to supply her with...

Horrible Customer Service, Lady Was Pretty Rude When We Went Up To Order Our Meals. Seemed Very Unsure Of The Menu And Didn’t Know The Table Number We We’re On, We Had To Walk Back To Our Table To See The Table Number. Ordered A Jug Of Lemonade, Didn’t Come Full To The Filling Line. Food Was Over All Okay, Parma Was Very Decent Size. I Got A Baby Chair For My Baby And As You Do I Whipped Down The Chair Before Placing Her In The Chair, Especially With Covid Atm, The Chair Was Dirty, Crumbs All Inside It. One Of My Friends Meals Come Out Before All The Rest, He Had Finished His Meal Before We Received The Other 2 Meals. We Checked In And They Did Not Ask To See Our Double Vax Or Proof Of Check -In. Place And Tables Were Clean And Presentable. Food And Drinks Are Affordable...

I organised our Christmas show this year for special needs client's and there families (approx 75 people) the service was good. It was the hottest day on record, the air conditioner couldn't cool the venue on the day, even after making a spacial trip the previous day to confirm that the temperature would be reasonable, unfortunately it was not, we couldn't enjoy the day and Santa couldn't make an appearance, due to the inside temperature, berry disappointed as this isn't the first time this had happened at this venue. I also organised the over head projector and this wasn't working on the day, we spent alot of time, effort and money to arrange this for everyoneto eg not their Christmas meal, maybe next year we will be looking at another venue. VERY...