Well where to start on this day Sunday 18th of February 2024 a very hot and humid day (which was exasapted by the lack of fans of air conditioning in the place) myself and my daughter were invited by close personal friends to a family 40th Birthday party, for the son of my dear friend, who happens to love Vikings, firstly contacting this business is near impossible, with the phone continually ringing out, you find that when you arrive there is no cell service, ok can deal with that, no biggy , but setting your own table and clearing it as well as bringing out your own food was lifting what was to become a farce to Mt Everest levels , we literally had no staff attendance on our table of 20 , not once, in fact sighting staff was a bit like the hunt for the Tasmanian Tiger, those including one poor German lass who was clearly out of sorts who's visa runs out in two months (run girl run) was clearly the best of what could best be described as F Troop, rudeness , accompanied with ignorance of duties , no smiles , no friendly service , what am I saying, no service at all even at the bar, the coup de grae however was the manager of this place, my daughter had heat stroke and was fading fast , so after asking a heavily sweating and belligerent chef for him to call us a taxi so we could leave this function asap, to get to the poly clinic, I was told to use my own phone ( no service) , I then asked the nice German lass to please call a taxi , this again was a bridge to far, no result, didn't offer to call in landline, I could see through their office alley way, my daughter leaving the table and unsteady on he feet ( no alcohol had been consumed by her on the day) , I asked a member of staff could I go to her, he instructed me to go around the side of the office ( gruffly) and use said door, of course it was locked I think this fellow was on work experience, didn't know or simply worse didn't care , I came back at that and seeing my daughter struggling quickly passed through their office , I needed to get to my daughter asap, now the Rolls Royce of this absolute joke of a place , was the head person ,Julian who berated me for doing so "are you right mate" Turing his back and slamming shut both sealing the little office space , no offer to help, no intest in customer well being , never experienced anything in my 42 years in the industry, in the end our friend had to leave her sons party to get us and my daughter to medical treatment, elsewise I really don't know what would have happened, this entire episode was like a really bad Benny Hill show. Places that conduct business with the general public have certain obligations to adhere to , these are legally binding , they failed in this abysmally. I will be contacting the appropriate body to report this , it's ok to be all the things I mentioned above but you must look after your customers health and safety whilst on your premisis.It may just happen on hot humid Sunday afternoons , but somehow I doubt it, just drive by the place it's a good looking exterior just be aware what awaits you within , the senior person needs to be trained in inter personal skills and basic customer service , amazing this place is still in business.