Blackbutt Bakery — Restaurant in Queensland

The pies and cakes are truly amazing but customer service is really lacking . There is hardly ever a smile and lacks friendly service. Also I had an experience there a few weeks ago where I felt quite ripped off. I purchased a carrot muffin and the muffins that were at the front of the rows, displayed closest to the customers had lots of icing and were really quite large. It was take away so When I went to eat it I found it was considerably smaller and only had half the icing on it. I felt ripped off but Chalked it up to a one off. I was there recently and once again I was impressed on how huge they were and the heaps of icing on them , but then remembering about last time i decided to check size differences. I then checked the display for size differences and sure enough the muffins that were taken from the owners side of the counter were considerably smaller and a lot less icing. I found that to be very deceitful! Normally I would go to management to complain but with their constant unfriendliness I don’t think I’d get anywhere. Not sure if they’re doing it with...

When You See a Line up 3 deep at the Counter, and the Crowd that Stretches Outside out of the Shop...You Know The Food and Coffee will be Really Something🤩👌 This Beautiful Old Bakery is Synonymous with the Quaint Country Charm that is Blackbutt...Situated directly across from The Red Cross Store in the Main Street, Boasts from the Locals, "it's Always This Busy"... A Wonderful Selection of Breads and Rolls, Cakes of with Various Icings or Creams and Sizes,...Ginormous Muffins, and Your Old time Favourites Lamingtons, Cream Buns and Jam Donuts, and That's Just for Dessert Fix... But it Doesn't Stop there 😁..Start With A Pie 😯🙂..A Case Filled and Fit for A King Sized Appetite...Along with Sausage Rolls, and Pasties of Every Flavour imaginable...All Cooked To Perfection... So Whether Your Passing through, or Visting the Benarkin Area, Call in to See the Happy Friendly Girls with that Welcoming Hospitality, Take a Rest on the inviting Chunky Wood Bench on the Verandah with a Great Coffee and Enjoy some Very Tasty Treats..."Oh...And Tell them Jeanie Sent...

We absolutely love their pies — we’ve even driven all the way from Brisbane just to have them on the weekends whenever we get the chance. But every single time we visit, the customer service is consistently disappointing. Staff give off rude attitudes, sigh, and act annoyed whenever we order more than one item.

Yesterday was by far the worst experience. It was only around 1:30pm, and while there were still a few pies left, the staff clearly didn’t want to serve us properly. They kept bringing out pies from the back one by one, as if they were trying to make it look like there was nothing left. I even asked if that was all they had — and instead of answering clearly, they just kept slowly bringing more pies out and putting them into the warmer. It felt passive-aggressive and unprofessional.

Honestly, as much as we love the pie, the poor customer service ruins the entire experience. It’s frustrating and disappointing, and it’s enough to make us think twice about...