Jaques Coffee Plantation — Restaurant in Queensland

Having been here once before I knew this to be an enjoyable establishment to visit as I had the best time with my family and grandchild. This time I came with some of my family to take my brother out on a lunch date to celebrate his birthday, as he had not been here. After eating only a portion of my meal, I turned to my brother and asked him how his meal was. He said, “It’s full of grease!” I then asked him, “If you had to score the meal from 1 to 10 what would you rate it; his reply was “2 but overrated!” I said, “A McDonald's meal would have been healthier than this”…the oil is upsetting my tummy, and it is making me feel nauseous! I left the remainder of my meal. My niece complained saying she can’t even hold her burger as the bun began falling apart from the oil soaking. She left half of her burger as it was to oily to the point of sickening. When a staff member (Seth) came to take our plates away, he asked how our meals were, so I asked him if I could put forward my complaint. When he said yes, I repeated all of the above to him and then added “This business has gone downhill; I would suggest management get a new chef if you want to save the business, they cannot keep serving food to customers like this!” I then asked him if I could speak to the manager. “He said we don’t have one, they keep quitting.” Perplexed, I asked Seth, “Then who is next in charge that I can speak to?” he mentioned a young woman by the name of (Tyisha), and he brought her to our table. After putting our complaint to Tyisha, she apologized in a professional manner offering a free coffee for all and without hesitation, having asked for it, she refunded our money. For this, I credit both her (Tyisha) and Seth for the exceptional treatment of their patrons for they showed they cared. The staff’s friendliness makes the perfect reason to keep coming back as I still recommend going to...

Great coffee plantation/restaurant to visit if you are visiting Cairns. It was an easy drive out and easy to find. We paid a few extra dollars to watch the Jaques story which was great to get personal story and understand the coffee process. All of the staff were very friendly and helpful. In the restaurant you have the option of sitting inside or out side on the deck. We chose outside to enjoy the beautiful garden and we could see the coffee plantation and smell beans being processed. "Delish". So it was perfect spot to sit and enjoy a coffee of course and a bite to eat. We did enjoy the shopping experience where we could purchased some Jaques Coffee and Liquors to bring back to Tasmania and I was very grateful to learn that you can order Jaques Coffee online that also was a quick and seamless process. Beans ordered online Sunday night & bags of coffee were delivered Tuesday morning to Tasmania. Cant beat that kind of service! Look forward to hopefully visiting again one day but will certainly be ordering more coffee online in...

The drive here was curious and fun... off the main road, head down a dirt road for a short bumpy trip, a small water crossing, till you meet tarmac again... trust your GPS it is not leading you down the wrong path... I did the self guided tour, $15, includes a great 15min movie, the Jaques family put together, displayed in a home cinema... great set up. Really informative, light hearted, then the family share their challenges faced to get where they are today, over a 40+ yr span.... the Jaques are amazingly strong and inspirational... "never give up"! Coffee was delicious, menu is small, but offers something for everyone. I now have a new appreciation for coffee Update... my GPS did play tricks... after departing the coffee farm, I watched mutliple cars go right, opposite way I came in... so I decided to see where it lead.... it was a quick, tarmac drive back to the main road... I actually preferred my off the beaten track adventure, which I found coming from the north... it added to the experience, just don't go this way in the...