Port Douglas Plantation Resort & Licensed Bar & Cafe — Restaurant in Queensland

My wife and I had booked this resort via booking.com for our honeymoon. Due to a current outbreak of COVID in a reqion of NSW that we do not live in but consequently travelled to to view a house we had to change our arrival date from 29th Dec to 1st Jan.. My partner recieved a call from them where they stated that the new dates were no longer profitable for them for the following reasons: Noone else is checking in on 1st Jan Would have to employ someone on that date to provide checkin service just for our booking which is not profitable for her. She would rather us cancel so she can provide the room to someone from another state where there is lower/no risk. She would add a policy to our booking so that if the border shuts and we cancelled she would not provide a refund.

She had an aggressive tone with my wife and cutting her off, also after mentioning that if we cancel we would have nowhere to stay for our honeymoon she said it was not her problem and our own risk.

I would not stay here; no compassion given the circumstances and more worried about the commission she would be paying booking.com.. It is unprofessional to bring up financial costs with the customer just because the profit is now lower than before... If i could give 0...

Review for the bar/restaurant.

Hard one to leave, the atmosphere is lovely and the live music great. Fair prices for food and drinks. Had a nice spot with the footy on (plus plenty of tables in the restaurant area) and just a nice relaxed atmosphere and friendly service. Unfortunately the meals were disappointing, fish bites and chips were run of the mill, but the fish curry was pretty gross in my opinion. Dry, overcooked and not fresh fish crumbled over a fairly nice but very sweet curry sauce, some rice and flat bread and cream. No vegetables at all so the focus was left on the poor tasting fish. Not inedible but not far off (mainly due to the fish). I understand that the chef mentioned in older reviews has gone to Seashells Seafood in the town, (which has great food...

Great spot for a chilled, low key meal. We went on Mother's Day & enjoyed some delicious Japanese food. Nothing flash so don't come expecting 5 star. You will be greeted with paper bowls and some very interesting characters which makes the place it's own. The food however is 5 star and absolutely delicious. Kids can swim in the pool whilst you eat. Live music is good although very very loud. And I'm not even old and saying it was just way too loud on Mother's Day. The music would've been loud enough without the speakers. Overall if you want a nice chilled atmosphere without the upthemselves scene that you can sometimes find elsewhere then this is...