had toasted sandwich here yesterday lunchtime. it was tasty, but battled to find mustard for it and nearly got assaulted by one of the managers when i asked for it. Strange that, no mustard in a "good" restaurant !! But they found it eventually, after I persisted. But all in all it wasn't a pleasant experience at all. Somewhat stressful and humiliating. And needless to say I lost my appetite fairly quickly and tea went cold whilst i was battling to get the mustard. Rest of staff were nice and courteous as usual. Not sure yet if I'm brave enough to go back though. PS - its a nice place/space to work on computer when its not too busy, nice views too, maybe a few more power points would make it more user friendly. I hope you appreciate my feedback. I was going to take the easy option and not bother, but i hope this helps you and your customer service efforts. A wise man once said re the hospitality industry that - "good feed back is good, but bad feed back is better". And I think more people should try more when they are disappointed with the service, this way we can all learn and benefit. eating out is expensive these days so we have to be careful where we spend our time and money. Please advise if you will be getting mustard any time soon, preferably colemans hot english - its best with ham. looking forward to your reply. PS thanks Peta for finding me some...
Read moreThis was a frustrating experience :( Cabinets and cabinets full of delicious fresh home cooked treats !! with absolutely no prices… 😂 Each and every treat or pastry was a completely different price and you have to ask the individual prices as they aren’t visually priced.. so people cannot choose and consider their purchases based on their budget. This time I had to worry about my budget and walked out empty-handed 😢 because I was too embarrassed with a queue behind me to ask the price of everything.. please be mindful, not all of us can afford the time nor the patience nor the expense of purchasing without knowing how much you’re purchasing.. Till it’s already in the machine.. Please put prices on your items. Hopefully the next time I pass, there will be prices and I can remove this as it will...
Read moreI have often passed by and seen many cars there so I thought it must be good. I had lunch with my 9 yo and we both had Chicken Parmigana. My son enjoyed it but I thought it was very ordinary. Lots of chips which were not bad and the salad was ok. But the 'Star' of the dish, the chicken was pretty awful imo. It looked very much like something out of a packet, the chicken was overcooked (better than undercooked I guess), the layer of tomato tasted like it was tomato paste straight out of the jar, a piece of salty ham covered by salty cheese. It wasn't nice :( I decided to have a coffee whilst waiting for my son to finish. One of the worst coffees I've had. No flavour. I've made better coffee with twice used coffee grounds. On the up - I thought the staff were friendly and pleasant. My first...
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