Peppermint Bay & Peppermint Bay Cruises — Restaurant in Tasmania

The location is spectacular. They've done a good job on capitalising on the view. Other than one or two staff (the two behind the bar were great) - the rest are in desperate need of training. I blame management. You must train your staff!

Our first experience with your staff was off-putting - we rang to see if we could have lunch and the girl who answered sighed and said "we are very busy". I said ok well what does that mean? Can you seat two people or not? She sighed again and said "I don't know if we have a table". Uhh could you FIND OUT?! We took a punt and drove over anyway... to be greeted by several empty tables. I guess she just wanted no more work to do.

Our food came out cold - it must have been left on the pass far too long, and when I pointed out my steak was cold (on a hot day.. the butter wasn't even remotely melted) the waitress was so confused and unsure about what to do I had to hand her the plate. Then a waiter came past and snarkily said "it's 'cause you guys ordered a starter". Huh? Firstly - we didn't order a starter, I was clear I wanted the food to come out as it was ready. Secondly - even if we had ordered starters - it's your job to keep an eye on tables and call it away when we'd finished our starter - which we had, half an hour earlier, which was plain to see by the empty bowl pushed down the other end of our table. Is he actively trying to dissuade guests from ordering starters?! How odd. To the kitchen's credit, they did another steak very quickly which came out hot and it was a lovely meal.

Prices are reasonable, location is great, food is above average, staff are in need of training and an...

Severely disappointed. Went for a birthday lunch and sat outside on a beautiful sunny day. Looking around I felt the place was lacking maintenance, lawns untidy, outdoor tables in desperate need of some oil, building looking a bit run down etc. Our meals were delivered to the table behind us by mistake (the people who received them didn’t say anything, and began eating our steak). Ten minutes later, the waitress bought out another round of meals to the same table, and we pointed out that the first ones were delivered to the wrong table. So after my oysters and blue eye travalla had been sitting on someone else’s table for ten minutes in the sun, they were then given to me by the waitress with a “oh sorry, we”lol have to cook you another steak” to my wife. The other table then received the steak that they ordered, after already eating half of the first one. Not wanting to leave my seafood in the sun for any longer, I had to eat my meal while my wife waited for her steak to be cooked. One oyster was all I could manage, obviously had either been frozen or sitting in the fridge for days. Watery and not fresh at all. The blue eye, was in fact a handful of cold rice with a boiled egg on top, and traces of cold, dry fish throughout. To serve this up as a main dish is an embarrassment. The steak arrived 20 minutes later accompanied by 2 potatoes and a teaspoon of mustard. An incredibly thick strip of un-rendered fat took up more of the plate than anything thing else. We were offered a free drink for the stuff up, but declined as the first beer was flat, as was the champagne which was the last dregs of a bottle. We went home...

After coming here a few years ago, we decided to go back as the food was good. But sadly our night was ruined by terrible food and horrible service. We had the fish and potatoes and the cape grim short rib. We attempted to clarify what came with the meals but the wait staff had a language barrier that was too heavy. The short rib was terrible with zero flavour and the chips were average at best..the fish and potatoes were also terrible, small portion and came out burnt, and the potatoes were raw. I attempted to tell the server who didn't understand due to them not speaking English well. We attempted to speak with another server who asked how our meals were, the server said that the kitchen was not prepared to cook the short rib and probably didn't "mix it well". And he then just said he was sorry we didn't enjoy it..We just stopped eating and went to pay. We spoke with the manager at the bar who was really nice, he said he wished he had heard about the bad food earlier, even though he did know there was a problem as he mentioned it strait away..... we advised we tried to tell the server but he didn't understand. The manager was nice enough to comp the meals but he did charge us for the drinks, I decided to tip $5 for the gesture. The staff in the kitchen need to be fired or retrained asap as the food they are preparing is well below par and serving raw food is unacceptable. Unfortunately we will not be back. Be warned this place serves small portions at high prices and low quality. The take away shop at Margate does...