Turners Beach Berry Patch — Restaurant in Tasmania

I want to start by saying that I tried to reach out to this business, and it took two points of contact to warrant a response. Some things were explained around venue licensing (but nothing excuses this behaviour) but I was also assured they would follow this up in a staff meeting and get back to me. I had to reach out approximately a month later and was basically told sorry I had been forgotten and simply reiterated an apology that they ‘got it wrong’ on our visit. There’s a big difference between getting something wrong and being blatantly rude.

I’ve brought my girls/family to this venue multiple times. We always have ice creams, pizzas, drinks and enjoy the beautiful space.

I chose this venue for my partners 30th birthday and booked over three weeks ahead of time. One staff member called me and took my booking (as shown in my phone log) on the 23 of Jan. I specified on the phone exactly how many people there were attending and where we would like to sit. I then called again on the 7th of Feb (as shown in my phone log) to confirm the booking and that there would be a band playing on that night.

When our friends got to the venue, they were told there was no booking for us. Even after my 3 points of contact. We were told that we can sit in the tram. This would have been OK, but unfortunately it is hard to move around and talk to people on the other ends of the tables due to lack of space/width - especially with children and for the nature of our visit.

When I arrived 5-10 minutes later, I spoke with a male and asked him if he could alert me when the people sat in the spot that I had confirmed and booked weeks prior were leaving, as we would move to there. He said to me ‘What the people who got here first? I don’t understand what you’re asking’ with a smile on his face. I understand there may be a language barrier but there was absolutely NO apology whatsoever from your staff for their poor organisation and there was no attempt made to make us feel welcome.

Upon arrival, two of our party decided to purchase a drink each immediately. When ordering, they were heavily pressured by a lady at the register to purchase their meals immediately (6:10pm). They had not even had opportunity to look at the menu, or sit down.

I then ordered my drink with the same lady, and when I asked for a glass with ice I was met with a very unkind attitude. There was no friendliness, thank you or even a smile.

Then, the next couple to arrive tried to buy a beer and was told by the same lady he cannot buy just a drink without ordering food? How on earth is that appropriate to say to a customer attending your venue. They are a young family with children and we all found this very offensive. (Venue have since told us this is a clause under their licensing, which again would have been received okay if that were actually explained or we were treated nicely).

Our table spent over $400 that night on food and drinks, I myself spent over $150, and in return there was not an ounce of remorse for the mishap with our booking, not a care in the world for the rude and poor service that three of us experienced as soon as we walked in the door.

On top of this, we waited over an hour for our food to arrive, which would not have been a problem IF we weren’t already treated so rudely into the lead up. Again, no apology or thanks for your patience was offered.

I’m confused as to why we were made to feel like an inconvenience for their lack of responsibility and organisation. As someone who has worked at many well known venues on the North West Coast, this service was appalling.

Very much needed constructive feedback as I don’t want other people/families to feel this way on a special occasion.

I would like to note the only person who was kind to talk to was the short dark haired male with glasses who is behind the register. He thanked us upon leaving. He gets the...

This is absolutely one of my favourite places. I first came on a holiday in 2015 and now that I get to live here, it’s a place I frequent. The whole experience is about quality through and through while still maintaining a casual vibe - I love it!

They have a wood fired pizza oven and make the best pizzas! Just for variety sometimes I order the gluten free vegetarian pizza which is made in a separate area and it’s so full of flavour!

There’s inside dining but when the weather is nice, it’s wonderful to sit outside and have the kiddos play in the family friendly outdoor play area - playing on the haystacks is so fun for everyone! There’s a romantic vibe happening right now in Spring as the grape vines stretch along the top seating area, it’s definitely a vibe.

Also we had the luck to stay in our self contained motorhome overnight there too when we first came over on the Spirit of Tasmania.

Recently we had visitors come from Sydney who were here on a Friday night in early November so we caught pizza and the sunset at the Berry Patch, then went to watch the Penguins come ashore at Lillico just down the highway - amazing...

Surcharges on weekends 😱🤬 We found a few places in Tasmania do this and found it very appalling. These are the things that you factor into your business if you choose to do weekend work. Queensland only does surcharges on public holidays.

We just wanted two poached eggs on toast for some breakfast. All our eggs (4) were hard, no liquid at all. The eggs were covered in a beetroot salad, not on the side for people that do not like beetroot. I sent them back saying the eggs are hard and I do not like beetroot 'on top' of my eggs. The waitress was lovely. It came back out with no beetroot 👍🏼 but with lots of chopped up parsley instead 👎🏼 yuk!!! Parsley on eggs 🤢 I've never had that happen before. I scraped what parsley I could off my eggs. The toast was not toasted. It was more soggy bread.. see photo. It was very expensive with surcharges added on for the worst breakfast. Extremely disappointed 😞

It was just unfortunate that it was two things that I personally don't like to eat. Beetroot salad on the side of the eggs or a sprig of parsley that can be removed. If you don't like it would be maybe a better...