Buckley's Entertainment Centre — Restaurant in Victoria

We just had our kids joined 7th bday party at 10 am and wow WHAT A DISAPPOINTMENT 😢 From the minute we have arrived it was just not right, we couldn’t find anyone to welcome or help us, there was no staff around and only pokies with some people probably still going from the night before (not the greatest environment for kids bday party). A few different people have attended us in a bit and explained what time food comes out. We agreed to the times and let the kids play, play centre there is AMAZING . When the food came out (one platter of chips and two platter of margarita pizza and platter of fairy bread) the platters were dumbed onto table with metal thongs on one side of table so this required us to serve each child one by one as this was small kids party - so we spent about 15 minutes serving the children. When they went back to play - soon staff came said cake is gonna come out in 5 minutes so we called all children to come sit and wait - the table was full left over food, plates, cups, crumbs .. no one would come and get table ready for cake so me and my friend were cleaning up the plates and leftovers - staff members seen us doing this but wouldn’t take over- we left all dirty dishes on the food pass and got a dirty annoyed look for that . Cake arrived in 20 minutes (after we got told it was in 5 ) so the children just sat there annoyed waiting and missed on 15 mins of play.

We also got overcharged as we paid deposit and then they’ve charged us full amount the week of party.

$400 for 13 kids - when we could book a table for free and get couple of bowls of chips and two pizzas with jug of lemonade :( so disappointing…..

Only posting here as no email was found to send this onto the...

I went out for lunch today, as my client wished to go and had not been there before. My client who is under the age of 12 wanted a chicken burger, I asked the staff if it was possible to swap the beef patty for a chicken schnitzel however this was not possible, I then had to order 2 separate meals in order to accommodate. I then asked if I could have sweet potato fries instead of potato on one of the kids meals however the said that wasn’t possible either and I was to order them separately aswell.

In today’s day and age we are living with a vast majority of Neurodivergent people and kids with varying needs. Food aversions are a common trait and for a buisness to make small changes in order to make the venue my inclusive would enhance the experience tremendously. And save an extreme amount of food wastage.

Secondly, the table near us had 4 lovely older people enjoying there lunch they had ordered of the seniors menu and there was no issues other than with a transaction error caused by the staff member. From the patrons knowledge it had been amended and there was no issues until a staff member came up and said that the staff had made another error and he was required to pay another $4 to amend the error. Which is absolutely unacceptable and unnecessary. If a business can’t wear the error of $4 from a mistake there staff made then you really question the humanity behind it. Instead they have gone and confused the customers, interrupted their meals and conversations for the sake of an error and $4.

Yet again no very accommodating or...

We arrive for their opening time of 11am so our kids can enjoy their play space. Their kids area is AMAZING!! The best we’ve seen.

Staff were pretty unfriendly but the manager was helpful.

This was our first time at Buckleys. We are seated. We wait 40min to then find out that you need to place your orders at the register. For first time customers, this was disappointing. Waiting on staff to take our orders and no one comes to the table. This was not communicated at all.

The ladies bathrooms were out of hand soap. I let one of the staff members know. She tells me she will ‘leave a note for the cleaners’. How long would that be? So they don’t have soap on their premises? Who knows how long it had been empty for and how long it will still be empty for. Shocking!! How many staff members used those toilets today and served food to customers with hands that had not been washed? Yes there are hand sanitising stations but I’m sorry, that is not the same thing!!

Our kids had wasted a lot of their lunch. As they do. When asking for take away containers I was made aware of ‘their policy’ that we are not to take food home with us. This is something that patrons should be made aware of BEFORE ordering food as to not be wasteful. Though of course this information is withheld because that would affect money being spent in...