Indian Grill @ Ballarat — Restaurant in Victoria

Giving only 2 stars because of the fact that even though understaffed, they still provided us food. Booking was made at 20:15 for a family of 12 and no warning of any waiting period given at that time. After reaching on time, we were made to wait till 20:45 for a table. We still had no problems, as we thought it's good that the business is coping up after Covid. But there's always a limit to the patience we can have. After being seated, our order wasn't taken till 21:45 and after that, our food didn't come until 23:10.. What surprised us was the fact that the manager/owner announced rashly, that they weren't experiencing a rush of bookings until yesterday , and that suddenly, she had served 500 people today and that's why couldn't cope up with the bookings and told us at around 21:30 that those who were happy to leave, they could. Now, who in their right mind will leave at that time, when all the other restaurants were closed in Ballarat. We still sat, in order to cooperate with them, so that they don't lose our business. However, looking at the attitude of the manager,/owner, she could have pacified the customers in a number of ways. Not monetarily, but at least by offering some free sweets, etc. It's not like we need the sweets, but the experience of the customer is what matters the most. I wouldn't have written such a long review, had the manager been a bit more willing to listen. We get it that it is a stressful situation, but how to handle it is what makes a manager successful. By the way, the food was just average as well. The Chicken Tikka for the appetizers were half cooked, bit we still didn't complain. Couple of things that you could have done: 1. Set customers expectations on the waiting period, so they are prepared; 2. Have a smile on your face, even though it's stressful ; 3. Always serve customers who came in at the right time first, FIFO (first in first out) and not LIFO(last in first out) ; 4. Managing irate customers - even though a group of around 8-10 people didn't pay you, you could have spoken to them nicely, and explained the situation to them rather than shouting expletives 5. Always try to control the situation, keeping your attitude aside. I hope they improve in future. Good luck to them. But, we ain't coming...

I just had a slightly upsetting experience picking up my phone order after looking up the menu online via Google Menu table on my phone and seeing the price for Dal Tadka as $12.50 and Rogan Josh as $15.50 and phoning in to make my order, but then being charged $16.90 and $18.90 respectively when I came in to pick it up. When I showed the owner the menu online on my phone, she said first that the online ordering offers a discount but that's not the actual prices, but then I said that the menu comes up on the Google Menu tab as the only menu so I believed those were the correct prices and I was ordering by phone so I had no way of knowing otherwise. At first she said she would give me a discount because of the mistake but when she realised the difference in price was a total of $7 or $8, she then changed her mind even after telling me she would give me some money back... I'd already paid the higher amount and I know the food should be good so I didn't make any extra fuss but I was disappointed with the way she handled the situation. I think it's up to the business to be careful that the wrong menus aren't on the Google Menu tab because that is misleading for customers. And then to offer some money back but then changer her mind... Well, even a $1 discount per meal would have been enough to acknowledge the mistake and take some responsibility for an old menu being on the Google Menu tab. I have since reported the image to Google as well so hopefully no one else has the same problem. But it's not really up to the customers to report mistakes like that, is it? What thanks do I get for trying to fix the problem? It still feels like I...

Had the most ridiculous experience at this restaurant! Food is fine but service is the worst I've ever experienced! We were sat down at 7.05pm at the table, the waitress didn't come to get the order until 7.33pm and we get the entree at 8.07pm (more than an hour from our arrival)!!! I was observing the whole time - they were prioritising takeaways and deliveries. NUMEROUS PEOPLE WERE WAITING AT THEIR TABLES FOR THEIR ORDERS TO BE TAKEN AND FOR THE FOOD! A table next to us just stood up and left out of frustration. An older couple on the other side stood up and talked to one of the waitresses, they were also extremely upset!! Our entree took forever to arrive so we just cancelled the mains and left. But before that, I had to tell the waitress about how absurd this whole service was! There were only 3 waitresses on a Friday night - one was just focused on cleaning the plates and cutleries, the second one focused on deliveries and takeaways and the third one was mostly at the bar preparing drinks! When we went to pay, I found out that the lady cleaning the plates was a newbie - it was her first day! FIRST DAY ON A FRIDAY NIGHT??! My ONLY RECOMMENDATION TO THIS RESTAURANT IS - PRIORITISE PEOPLE ON THE FLOOR! THEY HAVE TRAVELED TO EAT AT YOUR PLACE! PROVIDE THEM WITH GOOD SERVICE!! HOLD THE TAKEAWAYS AND DELIVERIES IF YOU CAN'T MANAGE IN-HOUSE OPERATIONS PROPERLY! ABSOLUTELY RIDICULOUS!! I also have experience working at hospitality industry (fine dining restaurants) - you're not providing the most important factor any hospitality industry needs:...