Physically and verbally agressive owner!!! I had to file a report with the police for physical assault from the female manager, the one with the very short haircut. I've waited to post my review until the police had followed up, to no avail of course due to lack of evidence, not surprised considering it took them 4 months to do it. She was extremely aggressive. I popped my head in the door and politely asked if the fuel bowsers were on after having the pump in my car for a few minutes. (I'd asked a local where petrol was beforehand and they told me before going that they dont always have fuel so i thought they may be out) The young male attendant turned on the switch; I thanked him, then she aggressively yelled at me to not be rude and wait my turn. I was shocked and apologised saying excuse me, I didnt mean to be rude, to which she responded cant you see I have customers, again i said sorry. She then switched the pump off and told me, and I quote, "you can get stuffed, go and get your petrol elsewhere". I proceeded to explain I was almost out of fuel, theres no phone reception there, I am not local and had no idea where the closest station was or if id even make it there, plus my 3yo was with me and my other 2 were an hour away and I needed to get back to get them from school. I just want to get my fuel and leave. She said she didn't care and I wasn't getting fuel there. The poor younger guy, I could see he was shocked and didnt know what to do. She sent him out the back so I couldnt seek his help. I went to the pub area to try find someone else to assist, only for her to come storming up and into my face and start screaming at me saying this is her hotel she owns it, she then shoved me hard on my shoulders and told me to get out. I literally could not believe what was happening. There were no other women in there besides the cook in the kitchen. But, there were at least 6 men, none of whom had a clue what to do, nor did they make an effort to assist; locals I have to assume, not wanting to cause a stir at their watering hole. I wanted to ask the men, what if it were your daughter or wife who was getting treated like this, would you have stood up then? By then I was in tears and extremely shaken up from the experience. I had no idea where to go or what to do. She seemed to find this funny as she was laughing about it. I basically begged for someone to please help me and at least give me directions. Finally a man took me outside and told me the way to another town. Out of curiosity i read reviews when I got home, it's no surprise, there are multiple other reviews stating the appalling behaviour of that woman. She should not be in a customer service role, period! Let along a responsible person with a licquor licence managing a pub! Her attitude and the fact she physically put her hands on me, was absurd. I honestly thought she was going to punch me in the face. Never would I ever recommend this place to anyone, which is a shame, the place itself nice, that...
   Read moreBecause I cannot give this establishment -5 stars I am giving it 1. My family and I went to have lunch at McEvoy Tavern to pay homage to my late uncle. A brother, son, uncle and friend, a well loved man. Based on my previous experiences of small towns, I believed a bragging point was the sense of community, companionship and friendliness to visitors. This experience disproved this previously held opinion. After waiting over an hour for everyoneâs food to arrive (slow service), my brother attempted to amicably highlight an issue with a meal ordered to one of the staff members, an older woman with a white bob - a waitress/bartender. Instead of calmly receiving this news regarding a very simple and easy mistake, the woman was incredibly rude and unprofessional, it was disgusting and to be frank, frightening, how quickly she flipped out. She blew up at my brother for highlighting this issue, being unnecessarily condescending and discourteous. Claiming she âcan be rudeâ if thatâs what we wanted, when no one was trying to start a fight or cause issues other than her. She went off at him in front of my whole family, which included my very young cousins and myself (who is also underage!). It made my young cousins myself, and undoubtedly everyone else, feel unsafe and unwelcome in such an environment. She then found it appropriate to move outside and continue her tangent by very rudely and loudly complaining about us to other customers who had overheard the argument. It is apparent that her talents of causing a scene are better suited to broadway, not McEvoy Tavern. She claimed my brother had âlittle man syndromeâ to the other customers, which is NOT something you say at all, especially about customers at your place of employment, the whole situation could have been very easily avoided if she was taking mood stabilisers. This behaviour was absolutely disgusting, disrespectful, disappointing, unacceptable, unprofessional, the list goes on! She continued to verbally abuse my brother and another 5 members of my family in front of the whole venue, publicly humiliating us, when she is clearly old enough to know better. Management should be very, very disappointed in their employment choices. She demonstrated no remorse or shame in her actions and choice of words, serving as a great example to other staff members. I recommend someone do a welfare check on this woman because she clearly is not stable.
Afterwards, my family and I were standing outside across the road trying to make sense of her actions and discourse, where she came outside and yelled at us âto take a pictureâ then continued to call us âwhite trashâ when she was still working.
âSmallest pub in Victoriaâ and clearly smallest sense of customer...
   Read moreOne Star â Unprofessional and Hostile Environment
If I could give McEvoy Tavern negative stars, I would. My family and I visited for lunch to honour my uncle, expecting it to be a simple and peaceful lunch that small towns are known for. Instead, we experienced one of the most disrespectful and unsettling encounters Iâve ever witnessed as far as hospitality goes.
After waiting an hour to over an hour for some of my family members for the meals, which we were not bothered by, as we expected a wait for the understaffed crowded venue my cousin had calmly raised a minor issue with his dish, as there must have been a considerable once they finished their meals so was a big issue and didnât did mending, and instead of taking this information as constructive criticism The response from an older woman later found to be the owner of this establishmentâ was shockingly aggressive. She verbally attacked him in front of our entire family, including young children, as my cousin tried to appropriately state to her she was being rude yelling at him. She claimed that she could âbe rude if thatâs what we wanted.â No one was confrontationalâexcept her. In this manner after this my cousin walked outside after paying to sit back down with our family she apparently thought it was appropriate to fallow him out and She then loudly criticised him to other patrons, making personal insults â itâs just little person syndromeâ so then thought to approach other family members to try getting a rise out of them as well so we all thought that it was appropriate time to leave so unfortunately some family members didnât get to finish their meals as they come out 10-15 minutes before we left. She then continuing the outburst outside, as we were all away from the establishment not getting things/ children and family members into vehicles to leave she continued to leave her establishment to come outside where she continued this unnecessary outburst calling us âwhite trashâ and âto take pictures they last longerâ while still on shift. Her conduct was unprofessional, inappropriate, and frankly, alarming.
This was not a one-off moment of poor serviceâit was targeted, hostile behaviour that left us feeling unsafe and humiliated. She should be deeply shamed to call such a beautiful place her own. And the concerning part mostly is after reviewing others peopleâs experiences in the same place, same person is to know she got physical abusive and could have done so with our young children to see as young as 2 and up.
So my advice is deeply to avoid the opportunity to being abused so...
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