Domino's Pizza Golden Bay — Restaurant in Western Australia

Ordered by phone, & paid via credit card last night, $51.31. 1hr later no pizza delivered. Called the store to check on it and they stated they do not deliver to Singleton, although they took our order and money via phone!! No phone call to let us know!! Or refund.!! Upon asking how this can be resolved, they stated we could come collect our order. After driving there, they wanted us to pay a second time!! After refusing, and showing them our pending credit transaction on the phone, they still wouldn't give us our pizzas without paying a second time and would not refund original phone order. They also stated it was our responsibility to contact the bank and cancel the transaction, not theirs to refund!! Absolutely disgusting service, completely unprofessional and rude staff, and we are extremely angry. Payment is still pending on pizzas we never received!! We will be taking this further in order to get our refund and passing on our dissatisfied experience to...

We ordered pizzas this evening 7/5/24 Great customer service by a senior staff, while she was busy out the back washing dishes, my daughter and I watched from our vehicle 2 junior staff eating toppings off our pizzas as they came out of the oven to be cut up and boxed. 1 junior staff between cutting intervals proceeded to scratch his butt, sniff his hand and then grab pieces of toppings off our pizzas. We then watched both boys put all of our order in the pizza warmer before my daughter and I walked in to grab our order. We gave one of the boys our name and he proceeded to grab the pizzas we had hoped wasn't ours but turns out was.🤦‍♀️ Pretty poor behaviour by your staff and both need to go back to the induction phase. We didn't end up eating the pizzas but gave them all to our dog and we won't be back to this premises either. What a...

I must say, the mega meat lovers thin crust pizza is a culinary masterpiece—well-prepared, and just hitting all the right notes, But oh, the delivery experience? Let's just say it was a spectacle, a blockbuster event right at my front door.

Picture this: The moment our delivery guy knocked, the sheer force of it made our room tremor as if we were in the middle of an action-packed military operation. I half-expected to open the door to a SWAT team or an army battalion. If the neighborhood wasn't awake before, they surely were after that theatrical entrance. Let's just say, he didn't just deliver a pizza; he delivered a seismic experience that had the whole block checking their doors.

So, while the pizza satisfies the palate, the delivery could use a little less "Special Forces" and a little...