We used one of Landzeit hotels on our way in the Alps. Service, room standard and food was fine (St Valentin), so we decided to use one of this chain's hotels on our way back. Voralpenkreuz was TOTAL FAILURE - only to begin with rude and unprofessional staff at the reception desk, not mentioning poor room standard and weak (in practice no) WI-FI. We didn't want another disappointment, so we did not decide on having breakfast there. ||A few more details:||* The bathroom was open to the room with no door, where the toilet and shower inside it shared one sliding door moving from one side to another, so or the toilet was closed or the shower-never both. ||* The man at the reception desk greeted us with typing the amount on the calculator (although I spoke German) and asking if we were sure we could afford it...Ok...Then he asked that we (my husband and I) both checked in and signed the card payment confirmation. Usually it's enough if only one of us gives personal details. Moreover our debit card works with PIN and the signature had never been necessary...Ok...When we finally recieved our room key (card) it didn't ||function in the lift (we took the stairs) nor in the room...When I went down to the reception to explain there was probably something wrong with the card, Mr Nice & Professional (the same one) told me I must had mistaken the room number and then he concentrated on my improper use of the German word "wirken" instead of "funktionieren" . Thank you Sir for the lesson! Thankfully you managed to understand what the problem was. Regretfully you did not manage to understand what your simple job is.