Al Naeem Al Aali Restaurant مطعم النعيم العالي — Restaurant in Bahrain Island

I recently had an unpleasant experience with customer service at a restaurant.

I placed an order over the phone, specifying my preferences. However, some of the items I requested were unavailable, which I understood. I confirmed the revised order with the representative and accepted the alternatives offered.

Shortly after, I received a call from an Arabic-speaking individual informing me that the item I had been given was also unavailable and presented another option. This was frustrating, as the order had already been confirmed.

Despite my frustration, I did not explicitly cancel the order; I simply ended the call.

Approximately 30 minutes later, I called the restaurant to check on the status of my order, only to discover that it had been canceled.

I was understandably hungry and frustrated by this situation. I emphasized that I was a paying customer and expressed my disappointment with the lack of respect and consideration shown by the customer service representatives.

This incident reflects a concerning lack of professionalism and customer service orientation within the establishment. It is essential for businesses to prioritize customer satisfaction and demonstrate respect for...

So I initially thought that this is gonna be a phenomenal place cause from the outside it smelled amazing cause of the BBQ smells, and the business was busy... we had a shawarma, grilled chicken, tabouleh and hummus.

The grilled chicken seemed as if it was pre-made, and it wasn't fresh fresh off the grill! I know it could be a mistake from my end, but the freshness was in doubt... I am sure they have amazing food but I think they missed the mark that day.

The staff was very pleasant, and kind. If it wasn't for the staff I would have given it a 2 out of 5 stars.

I'll come back again and try it again to make sure it wasn't me that day. Hopefully this time the management sees this post and upgrades its food to be fresh always not warmed up on a microwave or on a grill for a few...

Looks like they have a big catering business with a wide range of menus, such as pizza, burgers, rice, and Turkish starters, mainly using their own delivery system.

They have three types of # shawarma. Looking at the photo of the menu, I chose the SAAJ shawarma, which unfortunately didn't necessarily live up to my best expectations, as I found the surface of the bread to be soft, not crispy. The french fries stuffed with the meat and mayonnaise sauce seemed to be a typical Turkish shawarma in Bahrain. Modernised tastes for a new generation here.

There are also plenty of tables to eat at, which is...