Lilou Artisan Patisserie — Restaurant in Bahrain Island

Worst Experience I’ve ever had with a pickup order.

I went to pickup an order that was made for pickup at 9:00 PM. Once I arrived, the place had two lines with 2-5 staff working going in and out.

I stood there not knowing where people coming in for pickup orders should stand as no signs were there. I informed one of the employees that I am here for a pickup order and he told me to stand in the queue. I stood in the left queue waiting for my turn just to ask if my order is ready.

People in front of me were all making new orders and were talking with the staff about their choices and looking at the tablet to place their orders. It took me approximately 20 minutes just to get to cashier.

When I finally got there the staff was not even looking at me for another 2 minutes and was just talking to the other staff or working on the cashier screen.

Once I talked to him things went downhill from there. I asked the staff why I had to wait in line with customers making new orders while I was already coming for pickup. He kept lying to my face and insisting that all the customers in front of me were for pickup (one of the customers came with a package for the ordered food to be put in and agreed with the same employee for a next day pick up, meaning that he was making a new order).

To me, it’s pointless to place an order by phone prior and then have to wait and stand in line for with new customers just to know if my order is ready. Lilou has been around for many years and you’d expect them to pay attention to basic customer experience necessities.

One star rating is given even though the food is good. Without customer care, the product loses significance.

I would not recommend anyone to place an order for pick up...

You can't dine in at this branch, it just specialises at special order cakes or you could get sweets off the counter essentially and there are a variety to choose from. Average price for 1kg cakes are anywhere between 16 bd and 23 bd ish, which seems pretty good. As far as the staff are concerned, they are both professional and helpful. Ordered a cake earlier which would be ready in 24 hrs and that's just excellent, though there is a chance that you'll have to order much sooner during...

Poor service , they served who arrived after me fisrt , when i was ordering from the waiter he just gave me his back and talked to the other waiter by their language , when i asked him about the reason he said that he informed the other waiter to attend me , but he didnt! I left with out...