Van der Valk Hotel Brugge - Oostkamp — Restaurant in Oostkamp

Very nice hotel (Building) nice rooms (comfort room) conveniently located, but unfortunately a bit noisy due to the proximity to the motorway. In the evening on the terrace of the restaurant, the noise is disturbing. If you don't want to eat in the hotel restaurant and you don't value service, this hotel is a good starting point to explore the surroundings. The hotel staff is friendly, but unfortunately incompetent (kindly spoken). We wanted to book our hotel room through a booking platform, but on their website only rooms with single beds were available. So we called the hotel directly and asked if there was a room available with a double bed. We even asked again that we didn't want single beds pushed together but a double bed and otherwise we would book elsewhere. A comfort room with a double bed was available, so we booked it. When we arrived at the hotel, we were still given a room with single beds. When I asked, the lady at reception here answer was, that we should have asked for this beforehand? After I insisted that I had explicitly requested this when I made the booking…… Nevertheless, the receptionist was generous enough to comply with our request and we were allowed to change the room. We then got a nice room as booked. So I asked if we could possibly extend the room tomorrow for another day at the same rate, or if it would make a difference. The answer was, of course, no problem, no difference. We then wanted to book a massage, so as described in the hotel info, we asked again at the reception (this time via telephone), if any appointments would be available and if we could book two massages, she replied, that she will check and then get back to us….we are still waiting for the answer. For the evening, we had reserved a table in the restaurant. For starters, we chose the small César salad and the steak tartare. The steak tartare was one of the worst I have ever had. Especially the brioche bread was old and dry. The meat was poorly seasoned. The César salad was served with fish instead of chicken, the sauce tasted like nothing. Our main course, the small sole, on the other hand, was excellent. Only when I asked if the waiter could fillet them for us, he just shrugged. The next morning I wanted to book the room for another day, after the lady at the reception had consulted her colleague, this was possible, but not at the same price as promised but at an increased rate (50€ more expensive). We booked the room for another day anyway. When we returned to the hotel room from our visit to Bruges (very beautiful city, well worth a visit), we noticed that the two small water bottles (we use to make coffee with) had not been replaced. When I asked, as expected she answered ...they only give them on the first day?!? Van der Valk, usually always a good...

We booked to stay for 3 nights at this hotel with some reservations about how close it was to the motorway and how much noise we would have to cope with. How wrong we were! There is some traffic noise if you are outside the hotel but absolutely none in the bedroom or bar or restaurant. ||Everything about this hotel was a wonderful surprise especially the staff! From the reception management through into the restaurant everyone we encountered smiled and seemed to be happy that we were staying with them. They all went out of their way to be helpful and were incredibly efficient while giving us the impression that they would do anything they could to make our stay even more enjoyable. As a retired couple we have the benefit of travelling a lot in Europe and have holidayed in most of the obvious destinations over the last few years and we have never encountered such a high level of customer service.||When you add this to a fantastic restaurant and wonderful location for visiting Bruges and the Coast it makes for a definite “go back again hotel”. We drove into Bruges on a busy Friday and parked really easily ( thank you again to the charming receptionist who knows everything you need to know) and a short walk to the city centre on a very warm day was a delight.||We have experienced very high prices in Belgium previously and the reasonable costs of our stay and eating in here was another lovely surprise. We will definitely be back!||Ps Van Der Valk hotel chain can learn a lot from this hotel if they want to improve their own reputation and...

No AC! Room and shower is full of mold and hotel is unkempt. We (with a child of 2 years) were only able to fall asleep at 3-4 o'clock in the morning because we had to sleep with the balcony door open. All night long hearing the sound of cars driving by from the highway. A day later they offered us a fan as a solution after complaining, but still with the balcony door open. According to the hotel employees, only warm air comes out below 15 degrees (outside temperature) while we didn't even get warm air out. With the argument that everything, including electricity, has become expensive. Employees (technical service) enters the room without knocking! My wife in front of the mirror (at the room door) but luckily dressed in time. Breakfast okay but does not have taste, even the apple juice was not good according to my son.

Totally not worthy of 4 stars and not Van der Valk quality that we are used to either. Almost a budget hotel.

It wasn't a rest/good...