Annas Café & Panificadora | Padaria, Cafeteria, Coffee Break e Eventos — Restaurant in Região Geográfica Imediata de Florianópolis

We will definitely never go back here. I think they only survive because they're in a good location, so they can keep losing customers and it won't be too much problem for them. They basically just don't care about customer service at all.

The crepióca and the coffee were fine, nothing bad, nothing great, but the service was bad. I feel like 2 stars is generous, but nobody was actively horrible, so it could have been worse. Some of the staff were reasonable ok vibes, but when my wife went to the counter to ask about the lunch combo, she just got a blank face then a reluctant shout to the chef who basically just grunted. It was like pulling blood from a stone. We could have died on the floor in front of their faces and they wouldn't care. That kind of vibe. Then after some time eventually they said they don't have the combo available.

The dumbest thing was they noted down just the prices of the order and not the actual order itself, which might be ok if you're really familiar with everything on the menu. We thought something didn't make sense. Like, are you going to remember this? We had to change the order - due to missing ingredients - and they forgot the orange juice and so of course at the end there was a bunch of confusion about what we ordered and the woman at the counter was asking my wife how much the things cost on the menu as if she should know and they behaved like they didn't trust what my wife was saying about what the final order actually was. After a bunch of back and forth, finally they figured out the order and the price.

We couldn't understand how they can operate a cafe with such a broken ordering system. How? Why? It just doesn't make sense. So much life wasted on something so stupid.

An additional point is that we have a 2yo daughter and it was just not a nice vibe for her. They had buckets of dirty water dripping from the ceiling, which she managed to splash her hands in before I could stop her and there was no soap at the sink to wash her hands properly. There was also no kids chair for her to sit in.

We were lured in by nice pictures of sweets on their maps profile. Should have read the reviews before going in. It was just a bad...

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