Tim Hortons — Restaurant in Adelaide Metcalfe

I’ve worked in fast food in the past and the service this place gives is atrocious. I work nights and have a 30 minute break, it takes me about 2 minutes to get to the Tims, then I proceed to wait almost 10-15 minutes daily just to take my order, and then the food itself takes another 10 so I rush back and get to eat my cold food in less than 5 minutes, that’s if I even get to order food instead of just going back to work because I’m going to be late. The one lady works at least 300% harder than the other one but you can tell she’s just done with the job and hardly cares either, and I wouldn’t blame her. This would be different if the tim Hortons was actually busy at this time, but there will be maybe one person in drive and one other in front of me. There is 0 urgency for food to be handed out, I’ve seen a coworker wait upwards of 10 minutes for a coffee, everything that I find about this tim Hortons service is completely abysmal, if I’m waiting this length of time for a breakfast sandwich id at least like it to be mildly warm and not some cold patty that’s sat in a drawer for the last 4 hours slapped onto an English muffin that’s been sitting on the counter for 5 minutes and now is cold before anything goes on it to melt (cheese butter). As someone who’s worked in fast food for over 2 years I don’t even know how these employees can have the conscious to serve people at this level without...

Went through the drive thru and ordered 3 items, 2 of which involved in app offer which was activated. Didn't work when app was scanned. Worker called over a lady who was not polite at all. Turns out the manager was Cathy. I Advised a number of times app offers not working at drive thru and should get it fixed. She advised not their problem but mine, which I advised works at other locations but not hear. Asked can give me the reduced rate offered on their app and said she can't. I recommended have tech person come in and fix app system on their side which she refused. She then told me to call Tims Support to get me points. Told her again it was for a lower payment not points. I asked if manager and she pointed to her shirt and asked if I can see it says manager. Nothing remotely of manager on the shirt, only Tim's Hortons. Which I pointed out to her, then she says... "well can't you see the difference between my shirt and other workers" which I asked how can I see the difference in others shirts when I'm outside. I asked how long she's been a manager and advised since April. I then advised her that managers like her are why they are super short on staff. The manager was completely ignorant from the get go and got even worse when I made suggestions to fix there...

When Did Tim Horton’s Stop Caring?

This location… jeez. Like countless times in the past month, the storefront was locked with a sign claiming the closure was due to a “staffing issue.” How has this not been solved within an entire month? It’s completely unacceptable for a storefront business. Where is the trust and dependability?

Forced to use the drive thru section instead, I did so, and ordered a small milk for my toddler. After paying with debit, I was subsequently informed that there wasn’t actually any milk left in stock. After I already paid! This forced my hand once again, this time, to accept a substitution I didn’t even want. If you are out of a product, inform the customer before they pay. Simple. And more than that, respectful. At least pretend that you care, put on a professional front.

So many frustrating, unprofessional situations have occurred at this location that show a complete lack of care or respect for their customers. This is not the Tim Horton’s brand that I once knew, but it’s becoming the new face of it, and if it’s not managed very soon, sadly, this poor version of it will be all that remains. Get a grip. Provide the service you’re supposed to....