Pizza Depot — Restaurant in Ajax

Horrible and disrespectful customer service. Completely unprofessional. Misleading information and very bad punctuality with delivery orders. I am an African and felt racially discriminated by their service. I will never order from here again. -- I called in ahead before placing a delivery order to ask for the total price of different orders so I could make my mind up with the cash I had on hand. After confirming multiple times about the price, they arrived with my delivery and then asked me to pay a completely different price that what was told to me on the phone. So I asked them politely if I could change my order because it was not what I agreed to pay since I had a specific amount of cash on me. The delivery man politely agreed and took down my correct order, also telling me he would be back shortly with my pizza. after waiting over an hour again I decided to call the store to confirm if my delivery was still on the way which is when they aggressively told me they "don't want to come back and deliver to me". I asked them why they told me to expect a delivery when spoke to them at my door and they rudely told me they "don't care they will not deliver to me a second time". I then asked if I could place another order on the phone since it was still the middle of the day and no where near their closing time, they told me I "can't place another order for the rest of the day". Safe to say I will never place an order there for the...

I've been coming to this place for years, I usually grab a Pizza from this place on a Monday for my kids and it's Usually pretty good. Last two times they made it wrong ( ordered thick crust and they were too lazy to give us thick crust, just made a regular pizza ) First time they guy offered to make it again because he knew he made it wrong but I had already taken it home and my kids were hungry. Second time I made sure to check it before leaving the store and of course it was not what I ordered. Funny enough it was the exact same guy who messed up my order the last time. Why have that thick crust as an option if some of the employees are to lazy to make it how its been ordered. Needless to say I won't ever be going back to this place. Lots of other Pizza places to grab a Pizza from within the area. Companies need to realize it's the long time customers who keep them in business once you continue to mess things up with them then it's just a matter of time before you are replced with a different business. Good luck and good...

I’ve been coming to this location for years but as of late the quality and the service have gone downhill. Not only has the pizza not been the same but the staff for some reason have become rude and disrespectful.

We ordered pizza like we have done many times in the past and the staff over the phone gave us a 40 minute eta. After an hour and a half we called to inquire and the staff seemed annoyed that we had even called. They said the driver would be there in 10 mins and then hung up. The pizza showed up over an hour and 40 mins later and it was cold and hard. We didn’t want the pizza anymore but still paid and even tipped the driver because he looked overworked. The store refused to do anything about this.

We all work hard for our money and there are countless pizza places in Ajax. To those reading this review, go to a pizza place that cares about their product and their service. Zero...