Tim Hortons — Restaurant in Alberta

There have been a few times now where when we visited, the service from the drive thru was quite slow. Today, I decided to go inside. There was no one else in line, just me. There were several staff that walked by the cash, saw me there, and did nothing. One who was stocking the donuts said something, but it wasn't audible. It would have been nice if someone had said, "We apologize for the wait. Someone will be with you in a moment." After several minutes, someone came and took my order. She was very nice, although she seemed to struggle a bit with finding items on the screen. One of the items I ordered was a Simply Sausage with Cheese. It was made with egg. Another item I ordered was a Caramilk Ice Cap. What a received was a very dark Caramel Ice Cap. I commented on how dark it was. A few moments later, I was asked if I wanted cream added to it. I said yes, then watched as she scraped the whipped cream and caramel off the top, into a sink, added cream, and blended. What I got back was no longer an Ice Cap. It was a smoothie consistency.

I totally understand that people have off days, and I don't want to get anyone into trouble. I understand that we all start and learn somewhere. I hope my review gives management some insight from a customers perspective so that they can address and adjust the areas that need...

Today is Sunday August 3, 2025. This afternoon, I took a scenic drive from Calgary to visit the charming town of Sundre. Before heading back, I stopped at the local Tim Hortons to grab a coffee and enjoy a peaceful moment inside the store. It was a simple pleasure—but it turned into something much more meaningful.

When I returned to my car, it wouldn’t start. After trying everything I could, I had no choice but to call a towing service. Unfortunately, it was already around 9:45 PM, and the towing company couldn’t give me a clear time for when someone would arrive. I had to return to Calgary that night, so waiting wasn’t an option.

Feeling stuck and unsure what to do, I approached two kind ladies—Jas and EDZ—who were working at Tim Hortons. Not only did they listen patiently, but they offered their help without hesitation. I gave them my car key so they could pass it on to the towing service when the driver arrived.

Their kindness went beyond good customer service—it was genuine, human compassion at a time I needed it most. I’m deeply grateful to Jas and EDZ, not just for the warm coffee, but for their even warmer hearts.

Thank you both—you turned a stressful situation into a reminder of how thoughtful and generous people can...

I have been going to this Tim Horton's consistently up to two or even three times a day for coffee or the peach beverages. My dog usually gets a complimentary plain old fashioned Timbit. However, he has late stage cancer and a tumor in his mouth making him more choosy with his food. I started ordering a honey dip Timbit instead so he would eat it. The supervisor decided to make an example out of the situation insisting I be charged the $0.35 for the honey dip Timbit when the plain old fashioned Timbit is the same price. I tried to explain that my dog has cancer and a huge visible tumor in his mouth and he is not eating the plain old fashioned Timbits anymore but it didn't matter. From a business perspective making a big issue about $0.35 for my dying dog when I am a daily customer does not make sense. All Timbits of any kind for the dog(s) of the customers of Tim Horton's should be free. It is a customer courtesy. Happy dogs = Happy people which means endless...