Valbella Gourmet Foods — Restaurant in Alberta

We have been coming to Valbella each time we are in the area and never had a disappointment until this most recent visit. Drove in from nearby campground for our last meal before heading home, and was met with an unbelievably poor and arrogant customer service. We ordered the pulled pork sandwich, our server, a young fella bluntly replied, “We don’t have it.” We saw it was on the menu, and asked again (to be sure if we heard correctly), this time mentioned that it was on the menu. He plainly repeated, “We don’t have it.”OK, we got it this time - but would it have hurt if Valbella would be little courteous about not being able to offer something they had on the menu? He also asked if I would like my sandwich heated, to which I replied, yes please. I saw a nod/acknowledgement as he went away to prep the sandwich. What was handed back to me was a cold sandwich in a bag. We later enquired if our sandwiches were heated, as he had offered us the option in the first place. His response was just critically surprised, “Oh you want them heated?” Anyway, it was a bad start to our day. That young fella and the person at the check out all just seemed to be in a bad mood or something but that really rubbed us off in a very wrong way. Why be unfriendly to your customers? Unless you don’t want us as customers - next time just put a sign - I can read...

Ever since the whole homophonic incident with the owner I haven’t gone back until today to buy a turkey for thanksgiving. I saw on their website that at 2pm today they were selling the turkeys that didn’t get preorder so I drove from Banff to go get one right at 2. When I asked the cashier about it he seemed to not know so went to ask who I now know to be the Manager, Annette. She seemed very annoyed with me asking about the turkey because apparently I was too early, 5 minutes that being, and that someone was working on it and would take about 30 minutes. I told them I’d wait but they did say 2pm so I’m a bit annoyed myself. There was a lot of the cashier asking questions and then walk 10 ft to where the manager was while I watched her reaction and rudeness to her employees and him coming back and asking more questions. In the end I got an 8.7 lb turkey for $101 which is completely unbelievable. That being said I will never shop at...

I have been coming to Valbella for a freshly made sandwich for many years. They are Awesome!!! I tell friends and family to stop in for the same. Today, a snooty guy refused to make us sandwiches made to order and would only pull pre made ones from the cooler even when asked. It wasnt busy. We were thebonly patrons. The bread was stale and the cheese was dried out so they were clearly not prepared recently. He opened them up for any additional veggies requested which in my opinion doesn't count as freshly made. My wife didn't want mayo but she had to endure. I hope this was the dude's decision and not the decision of the establishment. We cannot underestimate the importance of things made fresh in a fast food world.

Sincerely,

A die hard customer &...