Tim Hortons — Restaurant in Alfred and Plantagenet

This location is a nightmare. I’m not one to usually write reviews but when somewhere is so horrible I feel compelled too. I was super excited to have a “convenient” location in our neighbourhood, but it’s far from convenient. I much rather drive 15 minutes out, literally. It’s such a shame, really. No wonder the reviews are all low and it’s always the same complaints. You’d think an establishment would value customer reviews and make a change but clearly they do not care. I’ve been there maybe 10 times, you know, to actually provide the location a chance to redeem itself and not go on one experience. But 10 times has proven to be too generous. In that 10 times, I would say once and once only they actually had anything in my order (which was a simple larger order with ice caps and coffees). And the wait was okay compared to other times. Otherwise, they never get your food order correct, they never have anything you want in stock, food quality and prep is garbage, I can go on and on. It’s extremely unfortunate and frustrating. I placed a mobile order this evening through the app. When I went through driveway, they had absolutely nothing. Fair enough. I requested a refund at the window where the workers told me a refund could be issued but then a supervisor came to the window. He explained he cannot issue the refund and I could only do this through the app. I decided to trust this but also asked him to write a note for the store manager as a back up as well as provide me with a physical receipt too with written notes. I had a feeling it was just empty words so I could leave. I proceeded through the app where customer support told me it was in fact the restaurant needing to refund me. What is really the case? Anyways, all this to say I’ll be going back to the restaurant tomorrow for the very last time to ‘hopefully’ get my refund. Trying to remain hopeful at least but have another feeling there will be a new issue tomorrow. It’s unfortunate considering inflation is such an issue as well. Poor establishments like this are so quick to take your money and provide such a difficult time to simply refund it back because of their problem essentially. Save yourself the hassle, don’t be...

im not one to ever come across as a Karen. I’ve only ever done one review and I’ve kept the rest to myself. I don’t really have much to say about the service because it’s just a “how what can I get for you” hands the food “have a good day” the basics. But COME on!! The food and drinks are NEVER consistent. I live in a small neighbourhood, I can only go back so many times to get them to re-make my order without seeming like a Karen or a b**. Not only that but I SHOULDN'T have to go back EVERY-TIME I go to get them to remake it. It’s gotten to the point where I come home and just throw it out, because it’s embarrassing how many times I have to go back! I ordered two ice Capps, once again like mentioned in my other review it always comes too dark or too creamy. Not only that but why do I have an EYELASH with MASCARA in my drink!!! I’m actually so disgusted, I won’t ever come back here. I’m OVER it and it’s not just me! I’d much rather take the inconvenient 15-20 minutes out of my day to go to Alfred or Rockland so that I can have myself a nice drink or meal in the morning and enjoy it with no worries. Either do better and make your drinks accordingly or at this point close down because respectfully that’s where you’re headed. Thank you I apologize but I feel this is the only way to get through to you guys. And no I don’t want to message you guys about my experience just to get a gift card I just want you guys to do...

it wasn’t super busy so i thought of going inside, ordered and figured i’d have to wait not too long… well i now regret not going through the drive thru!!!!

i ordered 2 ice coffees and 2 bacon farmers wraps, i got my iced coffee pretty quickly but i had to wait over 20 minutes for my bacon farmers wrap. There were 2 girls infront of me also waiting and when they asked for their ETA; the cashier said bc of the drive thru, they prioritize them first? which i though was odd but alright…

when i asked the ETA for mine, the back employee girl in a rude tone said “we already gave u your order, you have to listen for it” but that a lie since i was waiting, close by, my ears wide open for my order to be called out and nothing was called, and the girls can also say the same thing bc we were ALL there.

turns out it was the cashier who forgot to check the back and grab the order to give to the customer (me). train ur staff better and i found it extremely insulting she tried to blame it on me. thankfully 3 minutes later the cashier gave it to me and used his big boy voice to yell out “2 bacon farmers wrap” like he should’ve done in the first...