Salt and Peppers Pizza — Restaurant in Area C (Lois Lake/Saltery Bay)

Such crap service. Put in an order and we were told 30 minutes. Okay no problem, she said they're closing at 8 but would have plenty of time to make our single pizza. We're trying to get up to a campsite and set up but agreed to wait. 40 minutes of sitting in the parking lot and we go in to check and they're all standing around watching the Oilers game and when we're asking if our order is ready everyone is clueless and has no idea, calling out to each other and nobody knows, turns out they haven't even made it yet. There's only one other table in there, we had seen only 2 delivery orders go out, what the heck are you guys doing?? She told us it would be another 20-30 minutes and we couldn't wait any longer so we left. Not even a simple apology or anything that showed they cared. Never been there before, definitely won't be going again. They're too busy sitting around watching hockey to make a bloody pizza apparently.

EDIT after owner's response: genuinely confused about whether the person writing this was there that night? Staff absolutely WAS watching hockey, they were cheering when the Oilers scored when we walked in after 40 minutes to ask if the order was ready. 2 employees were standing outside of the kitchen in front of the TV and discussing the goal with the kitchen staff through the pass through window. Maybe they were only out there cheering for the goal, but the fact was there was only one other table and again, only 2 orders went out for delivery so it couldn't have been that busy. We were sitting in the parking lot the whole time so the owner saying it was busy is completely false. The front reception had no idea if our order had even been started and confusion from the kitchen saying multiple "I don't know"s were heard by both my husband and I, followed by a confirmed no it had not. Reception then DID say unapologetically it'd be another 20-30 minutes as the pizza had not been started yet and would need to be prepped and cooked. We got the impression the order had been forgotten entirely. We were trying to get to a fcfs campsite to settle in for the night so I turned to my husband and said we can't be waiting any longer than we already have as that would put us at sitting in the parking lot for well over an hour total, and I then turned and walked out while he told them to go ahead and cancel our order. Nobody was rude, unless you're counting my complete silence when leaving as such, because I didn't say a single word to the woman at the desk. Believe me, if I would have been rude or "hostile" you'd have known it. This owner's weirdly aggressive response with bs lies and putting the blame on me further assures me that this place is not one to be bothering with and hopefully this review will help others make their own decisions. I think they just forgot our order altogether and are inventing reasons to shift the blame. It's not a huge deal, they're just disorganized. Maybe the pizza is amazing?! But I'm fine...

I really wanted to like this place and I have given it a few tries to be fair. I don't like writing "bad" reviews, But hopefully this will give a chance to maybe improve some. Unfortunately The pizza was not good, we could not eat it. The dough was way too thin, soggy and had no crust. Unfortunately tasted raw and looked like a store bought pita, even though they have said its made in store. Maybe can work on getting it to be more dough like instead of a pita? The ingredients might have been good, but we're not able to give it a fair try as the rest of pizza did not hold up. I have also tried the Donair. Pita was good, it was cooked through all the way. ( this seem like the same bread they use for the pizza ) although I was told it is the "Donair" sauce they tried their best to make it but it tasted like a really sweet sour cream. The beef had flavour but was WAY to spicy ( even for my husband who loves hot things) Ended up not being able to eat so again was thrown out. My daughter ordered pasta and wings. The wings were tiny but good. The pasta was cooked well, not much sauce but was fine. I would like to say I would return, but for...

We got there at 7:20 and were told it would be half an hour to make a pizza. There were very few customers in there already.

46 minutes later, after waiting for them to call us to come get it, we walk in and all the staff is standing there watching the playoff game. They said they hadn't even started the pizza, and it would be another half hour. So we left.

Horrible service, didn't even feel bad. I will not be returning.

Edit: in reply to the owner's response, that isn't true at all. We were told it would be half an hour, waited in our truck, and 45 or so minutes later after not being called back in we came in to see all staff watching the Oilers vs Panthers game. It was directly after the Oilers tied it to bring it to overtime, so everyone was excited and cheering. We were told that the fries were ready but the pizza hadn't even been started. I don't appreciate your rude response, and hope this edit is easier for you to read...