Tim Hortons — Restaurant in Aylmer

The more I come to this store, the more disappointing I find it. The communication between management and staff is almost zero, and I was just ripped off on my roll-up the rim cup by some children running the window.

If I buy a large coffee during roll up the rim, I am entitled to my roll up. I don't care if you run out of large cups and you have to give me an additional medium cup so I can roll up the rim, I paid for the roll up, and if you don't supply it, that is called "goods not rendered", which is illegal in commerce. Not to mention it's seriously irritating to the customer, and makes you look like a scummy business. Better yet, your staff laughed at me at the window when I explained this and asked for my cup - and tried to charge me for an additional coffee (when I already paid for my roll up the rim when I bought my coffee and tea). My best friend works for Timmie's corporate, and I know you can account for an extra medium cup going out the window through your waste. I don't have to pay for an THIRD medium coffee to get the roll up THAT I JUST PAID FOR- like the teenage boy behind the window said I have to (because he'd rather make up an excuse than get someone who knows what they're talking about or just hand me my cup). That boy, who was in drive through Wednesday March 12th at 4:20pm, needs to be spoken to about actually giving customers the product they paid for, or he shouldn't work the window at all.

If you're going to do the promotion, honor it, and if you can't - then tell me BEFORE I buy the coffee.

You owe me a roll up the rim to win, John street Timmie's. That could have been my 55 inch TV. I paid for the cup - and you guys let a kid make up excuses behind the window and scam me...

I'm writing to express my disappointment with my recent experience at the Tim Hortons drive-thru in Aylmer. On April 22, 2025 at 5:55 pm, I placed a mobile order for 2 regular steep teas, which was supposed to be ready 20 minutes later. When I arrived, I went straight to the window and provided my order number. However, the staff asked me to go around and repeat my order number again, which was frustrating.

To my surprise, when I finally received my order, it was incorrect - they had given me coffee instead of steep tea. I had to drive back to the restaurant to get it corrected. The reason given was that they were out of steep tea pots and didn't bother to prepare a new one.

As a customer, I expect better service from a reputable brand like Tim Hortons, especially in their drive-thru service. The issue seemed to stem from the drive-thru staff's oversight. I hope this feedback will help improve...

This place is horrible and embarrassingly enough it's not even as bad as the other one, but here's why I'm annoyed today, go through the drive they for a coffee and a steeped tea, that give me 2 coffees so by then the drive thru is backed up so I have to go inside(defeating the purpose of the drive thru) and with 3 people in front of me, have to wait 10 minutes because this staff is utterly incompetent, finally I get up there and say this is supposed to be a steeped tea, the young girl doesn't say a word, goes and makes the tea, runs out of steeped tea so tops it off wit probably 2 inches of water, brings it back to me and again, not a word and walks away, not a "have a good day", not a "sorry about that" just pure rudeness, id call and complain too but given the fact this happens on a weekly basis, one mistake or another, I've come to terms with the fact the owner and management don't actually...