Ô Quai Des Brasseurs - Microbrasserie (Resto-Pub Bécancour) — Restaurant in Bécancour

The first few visits we had at Ô Quai des Brasseurs Bécancour were very good... the foods, drinks and service were always fantastic.

The past two visits, however have been simply underwhelming. Tonight was exceptionally disappointing.

I feel a little bad leaving this review considering that, although not great at his job, our server was very friendly and pleasant. However, our experience tonight began with waiting approximately 15 minutes at our table before he came to see us. The hostess had brought a bottle of water along when she seated us, but there were no glasses on the table, so it was useless. When our server finally arrived, we ordered two soft drinks and a calamari appetizer. It was another 15 minutes before we received little 8 oz glasses of Pepsi both half full of ice (charged at $3/ea). We then ordered our meals, assuming the appetizer would come soon.

The calamari never came (it seems it was forgotten), but our meals arrived shortly afterwards. My boyfriend had a burger, and I had ordered a BBQ chicken pizza. The server came over and wished us "bon appetit," ignoring the fact that our drinks were empty ... he may not have noticed, in fact, since we'd refilled our little glasses with the water on the table since there weren't any other glasses available. We also had to get up and take cutlery from another empty table since none was on our table.

So, we ate. My boyfriend's burger was fine, he said, although his fries arrived cold. No condiments were offered for the fries, either. My pizza was so bland... for a pizza that was supposed to have BBQ sauce, buffalo hot sauce and ranch, it was incredibly dry. The ranch actually tasted like mayo, and there was so little BBQ and buffalo sauce that I couldn't really taste either. There were two pieces of mushroom on the entire pizza... perfect amount of cheese, at least! The server never once checked on us during the meal, so we never had the opportunity to mention the issues. Despite my only eating 1/4 of the pizza, he didn't bother asking if there was an issue, but offered me a box to take the rest home. Then, no offer of coffee or dessert (which I would have gladly accepted considering i hardly ate), but just "facture?" ... to which we agreed. We paid and left, and went and had coffee and dessert elsewhere.

We're super disappointed, and not particularly eager to revisit. I happen to work as a server part-time myself, so tend to be VERY sympathetic in situations when a restaurant where I'm dining is very busy and the servers are clearly doing their best. In this case, though, while the server was pleasant, the restaurant wasn't overly busy and there seemed to be a lack of effort. Even more disappointing was the food quality and value for the dollar, which were simply...

ô quai des brasseurs, une adresse qui tient ses promesses...mais pas aujourd'hui.

Etant déjà venu par le passé j'ai voulu faire découvrir cette adresse à des amis. Groupe de 7, nous voilà sur place en ce dimanche de juin passé 14H45... précision importante.

Première impression très bonne, très peu de clients (normal vu l'heure) mais du personnel en masse puisque pas moins de 5 personnes vont se relayer entre accueuil, placement, prise des commandes. service et encaissement.

Premier bémol, la serveuse vient à notre rencontre qu'après 20 minutes (restaurant à 80% vide dois je le rappeler) pour nous demander si on veut des boissons. Commande des boissons, et 5 minutes après elles s'en viennent mais à notre grande stupéfaction ni prise des repas ni demande si on a des questions sur le menu / si on est prêt à commander (comme dans tout bon restaurant qui se respecte). Un départ en fanfare annonciateur de la suite.

Après 20 minutes sans nouvelles (20 minutes après avoir eu les boissons, soit près de 45 minutes dans le restaurant), j'ai du me déplacer moi mêmme aller chercher notre serveuse pour lui demander gentiment de bien vouloir venir prendre nos commandes. Serveuse qui s'en est venu 5 minutes plus tard, prise des commandes ok et surtout on a insisté sur si possible avoir tous nos repas en même temps (elle a dit ok...notez le pour la suite).

Les repas arrivent 15-20 minutes après (encore là rien à dire - milieu d'après midi donc cuisine peut être en sous effectif) MAIS 5 plats sur 7 seulement arrivent et TOUSD tièdes voire froids. 5 minutes après les deux derniers arrivent aussi, froids également. On pourrait se dire que les 5 premiers sont froids car ayant attendus pour être servis en même temps que les 2 derniers, mais au final en décalé et tous froids.

Nous avons donc tous choisi de ne pas donner de pourboire (en 6 ans au Canada c'est la 2 eme fois seulement que je fais ça, même mauvais je donne toujours 10-12% à minima).

Et là on se fait engueuler par la serveuse (qui au passage a du refaire les factures car ayant mélangé les commandes - merci bibi d'avoir eu un doute sur les montants de chacun); car je cite : on aurait du se plaindre avant, on aurait du aller la chercher pour avoir un geste commercial et que c'est pas correct. Excusez moi mais de mémoire, une fois servi la serveuse / le serveur revient toujours demander si tout est correct non? aujourd,hui clairement non ^^

Je suis désolé mais je suis venu ici 4-5 fois, jamais déçû mais aujourd'hui je suis servi tard, froid, je dois aller chercher la serveuse pour passer ma commande.... Et en plus je dois retourner la chercher pour dire que c'est froid? J'ai payé 80 dollars pour deux personnes dans un restaurant, pas une cantine ou un self-serive. A ce prix j'ai droit à un minimum de service === manger chaud, ne pas devoir aller chercher la serveur après 20 minutes pour pouvoir commander.

Docn oui très déçu; 0 pourboire que j'estime mérité car le service fût inexistant et mes amis et moi avons tous mangé froid car trop gentils (cons?) pour se plaindre....

Donc je donne 1 étoile, car la bière était bonne et le cadre aussi mais à 80 pièces j'ai d'aussi bonnes places à Trois-Rivières avec un...

Service 7/10 Ambiance 8/10 Price for what you get 6.5/10 General experience 8/10

Very nice place! Good Ambiance with a nice view of the water. There were a lot of bees on the terrasse but won't put this in my review because it's a little out of their control. Terasse was amazing with lots of places to sit (bar, beer garden, near waterfront...) The server was nice but didn't come often to check on us. The beers were really good! Lots of quality choices. We had small entrées. the salmon tartare and the cheese curds because we didn't want to get too stuffed for a dinner we were gonna get later. Portions were ok and it was really good! A little pricey for what you get but not too bad for a popular place....