Robin's Donuts — Restaurant in Baie Verte

Why do I keep giving them second chances?

Speaking from my own personal experience, they are slow and mess up a lot of orders. An old coworker ordered coffee with no sugar, when he got it it was too sweet to even entertain drinking. I and multiple others have noticed different charges for the same items from one day to the next.

A few times they waited until AFTER we paid to tell me that they don't have any of what we ordered available.

Once I asked for a chocolate glazed doughnut, paid, drove away. When I got it out it wasn't glazed, but rather covered in regular table sugar. I haven't eaten a doughnut there since.

I used to get toast here some mornings when I was hungry enough, but the last time I did i practically had to scream at the drive thru for them to hear me, and than fight with them that I only wanted one order of toast and not two... When I got it, it was half burnt and took 15 minutes.

And today, I was hungry, so I stepped out of work, drove there and back, opened my "double chocolate chip muffin" to find a regular muffin. Went back, sorted it out, got the "double chocolate chip muffin" that had no chocolate chips...

If you ask me, these are all big mistakes and problems that have been going on for a while and they refuse to fix.

I really don't know why I keep giving them another chance, but today may have been their last chance from me.

I don't...

I truly love Robin's. Not being from the area, I was happy to hear that they had a location close to our summer home. Today, I went in to get a tea. There was no one in line. After waiting 10 minutes and not getting served; I walked out. I pulled in through the drive thru. I was met by a sweet girl at the window. I told her that I had to leave the store then go through thru. She apologized but one of the other workers rudely told me that I could not have been in there that long and if I was, they were slammed with the drive thru. 2 cars went through while I was inside. He told me that there was only 2 of them working; there was 4 of them behind the counter. I am not disputing their interpretation of being busy but some in-house training in business communications and etiquette...

Today I was eating in. We generally use the drive through. We entered and there were signs to wear a mask and hand wash available. We walked up to order and noticed that none of the servers were wearing masks and there is no glass between us and the servers. My husband stayed in spot to place our order while I scanned for a table. I noticed that nothing was wiped down. Every other table had a green check mark but there were crumbs on the tables and seats. One table still had a used tray with garbage sitting on it. I took the hand wash from the front entrance and some paper towels to clean an area for ourselves. After we sat down some customers came in with no masks, didn't wipe there hands and placed an order. Nothing was said by the unprotected staff. FYI Food and coffee is...