Subway — Restaurant in Beloeil

I had made an order on the Subway app, including two 6 inch sandwiches and a footlong cookie. I arrived about 10 minutes after the app said it was ready. When I arrived the employee was still preparing both sandwiches and unfortunately this meant the other customer who was there before me had to wait an exceptionally long time before ordering, even though they were there before me.

Not only that but the employee forgot to include the footlong cookie, I had to point it out. And then afterwards, it turned out there were no more chocolate chip ones, only gingerbread. I declined this one since it's not the one I wanted but he didn't seem to understand and baked it anyways. I repeated yet again that I didn't want it and he seemed surprised.

I asked if I could be refunded and he said he didn't know how to do that. No where in the app is it possible either. He said he'd need to call his manager and asked if he could pass all the customers first. By then there were about 5-6 customers. I had told him he could pass the next one but that I didn't want my own food to get cold either. He then called his manager, who said they couldn't do anything right then and there so they took note of my name, number and email only to never contact me back.

All in all, what should have been a rapid transaction ended up taking 30 minutes, and that was 10 minutes after they were supposed to be ready. I do not blame the employee for not being able to handle the refund and it seems unclear how to do so (big red flag for the app design), but the customer service was most definitely lacking to say the least. Especially since I was never contacted back, and that the employee thought the best course of action would be to pass all other clients before making a quick call to his manager.

Deeply disappointed in how this...

Mon sandwichs était parfait mais étiqueter a 9.49 sa marque ca caisse 10.49 je demande à la caissière de corriger le prix elle me répond ces juste 1$ mais je sait très bien qu'une mauvaise étiquette elle aurait dû me crédité 10$ elle me dit donc vous prenez pas le sandwichs en fessant un geste pour partir avec mon sandwichs moi j'ai faim à se moment là et mon sandwichs a l'air bon donc je dit non je vais le prendre avec le prix mal étiquettes à 10.49 toute en lui disant que son pourboire était la la piace qu'elle me charge de plus sans rien faire pour moi je suit très déçu je mange fréquemment à Subway et ça risque de changer à cause de ça encore une fois selon la loi de la protection du consommateur elle aurait dû me créditer 10$ je suis un clients très déçu Subway respecte pas les lois de la protection du consommateur je ne mangerais plus jamais chz Subway pour cette cause Merci de votre...

Jai été prise de problèmes intestinaux. Le gars a pas retiré ses gants il a fait payer le client avant moi et hop les meme gants dans ma colisse de salade....javais faim...jai farmé ma yeule...yavait une longue file d'attente jai pas voulu etre la Karen du jour.franchement pas hygiénique...jimagine asteur ce quon voit pas comme le liquide degeu blanchâtre dans le fond du bac a piment.... Vraiment décevant. Et que dire des colisses de fourchettes de carton....VOUS ME NIESEZ ou quoi Ca ma pris 3fourchettes pour passer au travers ma...