Tim Hortons — Restaurant in Brampton

I was at this location this morning before 8am..my fiance and I go there a few times...this morning we placed our order and he asked for the " choclate loafy cake thing" ..we were given a banana loaf and I said we didn't want banana it was the choclate loaf..the employee gave us attitude and said oh now your saying that...I responded our conversation about our order didnt have the word banana in it....that was a very negative experience in the morning..I work in retail and ththat employe could have said oh sorry for the mix up instead of all the attitude and smart comment she rudely said...she needs more customer training ...the one that was brown but she had fake blonde hair and alot of eye makeup like the 1980s....anyways I've never been through that type of experience ever until this morning...The location I'm referring to is the one on Intermodal where the trucks fuel up....stay away from that person or risk having a horrible negative...

The worst Tim's I have ever been to. First the girl taking orders was new and completely abandoned by other staff, she couldn't hear anything- we had to yell through the partition several times. She did not add egg bites to the order even though we asked several times.

The girl making the food was even worse. She told my mom several times the egg bites were coming. We waited 5 plus minutes and then we're told they weren't on the screen so we can't have them.

Would have been fine if we weren't made to wait for so long being told they were coming.

Asked to speak to a manager, she talked over me and did not listen to a single thing I said. Claimed we were lying about being told it's coming. She had a smug look at her face and her little partner who makes the food was also extremely smug

That location deserved less than one star. I have never had good service or food there. Staff...

I was at this Tim Hortons on Thursday around 2:30 pm. There were two girls working and chatting away at drive thru. I was waiting in front, there was another gentleman who was waiting ahead of me. The two girls continued talking to each other ignoring us. I eventually asked them should I come to drive thru to get my order, to which one of them replied to me asking me to wait. It looked as if they were more concerned about the drive thru time vs people waiting in front. Tim's has really lost the appreciation of their customers. I think it is time to switch to McDonald's...