Tim Hortons — Restaurant in City of Lloydminster

Today my mother called this Tim Horton's location and asked them if they had any hockey rink blankets left for sale as she wanted to buy one for her grandson. They said they had one left so she and I went to go buy it. When we got there we asked the employee for a hockey rink blanket, a Coke and a French Vanilla. He seemed completely disinterested in serving us and, to be honest, appeared to be unsure of what we were even asking for. He handed us a blanket which was rolled up and wrapped in plastic and we paid for it and our drinks. When we sat down at the table we had a closer look at the blanket and realized that it was plain white - it didn't have the hockey rink print on it - it was hard to tell being that it was rolled up and tied up with red straps. My mother spoke to three different employees trying to explain that this was not the blanket she asked for and that she wanted to return it for a refund. We hadn't even left the building or opened the packaging but they would not refund her money - they said they were not set up to do refunds. We asked them if they would give her a Tim's gift card in the amount of the blanket if she returned it and they said No. So my mother spent $35 on a blanket she didn't ask for or even want and was not given so much as store credit. I will never be going to this Tim...

I am a devout Tim Hortons customer. When Im on shift I usually get a coffee or two and both my breakfast and lunch there prior going to the rig. I frequent many Timmys in Lloyd depending on where our rig is but EVERY time we go to this location I have TERRIBLE service. I dont understand why they say they open at 5am when they have NEVER been open when we arrive. The last 5 days we have stopped there they have yet to be open even by 530. You can sit and knock at door and watch them behind the counter just look at you. After about 5 min they usually have someone open the door. Easily the worst location Ive visited in Western Canada as they dont seem to care AT ALL. Corporate should pull the franchise license because its a total embarrassment to the company name. Even when ordering you have to check the food to make sure that you actually get the...

This Tim Horton's constantly repeats your order back, even if it is short. It is a stall tactic. Their drive through times are averaged based on how long a car is parked by the window. I have always found it annoying and unethical. I worked at a Tim's in university with the lowest wait times in Atlantic Canada and we didn't resort to this. Today they went one further and asked me to pull up ahead and they'd bring out my food. It was one breakfast wrap. At 8am.

And I've been waiting several minutes. Long enough to write this review.

If any fast food chain asks you to pull ahead, you do NOT have to do it. It is only reducing urgency and making wait times longer overall. (Unless it is a huge order, then it can be a courtesy for people...