Bass Lake RoadHouse — Restaurant in District Municipality of Muskoka

I’d like to start with the point of, I have had nothing but great experiences here, and the food is fantastic. The reason for my bad review, is really for my grandpa. Him and my Grams have been going there since Ben Roberts owned the joint, so coming every summer for the last 49 years or so. My grandma died on 2021, and on Thursday my grandpa thought he would go there by himself, his first time going to eat by himself ever. He said the staff was nice enough, they sat him at the bar, gave him a beer, and a menu, then ignored him the rest of the time he was there. He tried to wave to the waitress to order food, but she was tunnel visioned focusing on her bigger tables. He couldn’t get anyone’s attention. He had been there awhile, finished his beer for a while, and was upset. He just but a $10 on the counter and left. He’s loved this place for so long. This not only deterred him from coming back to bass lake, but it also deterred him from going out to eat by himself. To the average person, this seems like nothing. But this is upsetting, for him to experience and for me to hear about. Your large tables are just as important as 1 person sitting at the bar....

We walked in and there were many tables available and a wait staff of 4 and they were all amazing at playing don’t look at the group of people at the door. We stood there for 15 minutes before a less patient person spoke up and asked if they were planing on seating any of us? They then looked at us and acted surprised that we were there. “Oh hello, how many of you are here?” We then waited another 15 minutes to be seated. I noticed the wait staff all kind of sequestered themselves behind the bar where they would take up to 5 minutes to enter an order into the computer, all were making their own drinks consistently behind the bar not attending to the patrons sitting in the expansive restaurant. We all had a front row seat to some serious slow motion, disorganized service. When we finally got the food it was low quality road house stuff. If you have to eat here I guess get some wings but I’d skip it and drive ahead to literally anywhere else...

I really want to love this place because it’s close to our home and the only place around us but the last 3/4 times we’ve gone it hasn’t been the greatest service.

You’re never acknowledged when you enter unless you’re a regular. The first time we went we stood there awkwardly until a waitress passing by said we could sit anywhere. Once you’re sat usually the wait times to be given menus/drink orders have been around 10-15 minutes. The last time was kind of the last straw for me as I was in the middle of ordering when a group the waitress knew came in and she literally turned around, away from me mid order and started talking to the group and took their drink orders. Then she turned back to us, took our menus and walked away. Of course my order was incorrect when it arrived. The food has been good though. From start to finish you’re usually looking at a 2 1/2 hour dining experience though as it is slow service, and this is when they’re...