Tim Hortons — Restaurant in East Zorra-Tavistock

The Tim Hortons in Innerkip, situated near the intersection of Innerkip Drive and Main Street, is a convenient stop for those traveling along the route from North Woodstock to Hwy 401. The location is hard to miss, making it an easy choice for a quick caffeine fix or a bite to eat. However, the service experience at this establishment can be quite inconsistent, which significantly impacts the overall rating.

On the positive side, it is great that there's finally a location in Innerkip and this Tim Hortons does manage to get the job done in terms of fulfilling orders. The staff is often friendly, and the atmosphere is what you would expect from a fast-food restaurant. The location is clean and well-maintained, which is always a plus. I guess there is that advantage to being a new location.

Unfortunately, the service quality suffers when it comes to order accuracy and attention to detail. During my visits, I have encountered multiple instances where the orders were incorrect or incomplete. The staff seems to struggle with ensuring that each order is correct, which can be frustrating for customers who are in a hurry or have specific dietary requirements.

What's even more concerning is the attitude of the staff when these mistakes are pointed out. Instead of acknowledging the error and offering a solution, I have found that some servers become argumentative, insisting that they've done nothing wrong. This lack of accountability and willingness to rectify the situation can leave a bad taste in customers' mouths, which is not the ideal outcome for any business, especially one that prides itself on customer service.

As a former employee in a previous life, I can attest that the customer service manual emphasizes assisting the customer and rectifying any mistakes that may occur. It's clear that this particular location is not following this protocol, which is disappointing.

In conclusion, while the Innerkip Tim Hortons does manage to complete orders, the overall customer service experience leaves much to be desired. The inconsistencies in order accuracy and the occasional uncooperative attitude of the staff bring down the rating. I hope that the management will address these issues and work towards improving the customer experience at...

The restaurant looks nice and everything, and the service i fine enough. I got a wrap today and i don’t know if its just this tims or if this is a new thing. Ill have to experiment with a more trusted tims to find out. Basically the wrap i got was half the size of a usual wrap and filled with crap that belongs in a bowl, what happened to the good wraps tims used to have, not at all worth the $7+ dollars spent per wrap. I will most likely never be ordering lunch from tims again, and if it is just this tims then steer clear of their food. Beyond awful, didnt even taste good so its not like flavour made up the cost. On top of that i ordered two SPARKLING quenchers and they were not remotely sparkling, only realized too late why they tasted off its because they weren't correct, not being able to get it fixed is on me but still a...

I visit the Tim Hortons in Innerkip regularly, and I’m always impressed by the friendly and efficient service provided by the staff. A big shoutout to Manroop Kaur, Sandeep Kaur, Jasmeen Kaur, Gurusimran Singh, and Ramandeep Kaur—each one of them goes above and beyond to make sure every customer feels welcomed and taken care of.

They work together seamlessly, keeping the service quick even during the busiest hours. Whether it's remembering regular orders, keeping the place clean, or just offering a warm smile, they always deliver a great experience.

It’s refreshing to see a team that’s so committed to customer satisfaction. Thanks again to the whole crew—you make this Tim...